- Salary
- $35+
- Location
- Boston, MA, US
- Type
- Full-time
- Department
- Finance
- Education
- High School
- Closing date
- Today
- Source
- iCIMS
Description
Why us?
At Hotel Commonwealth, nestled in the heart of Fenway, we start with a simple belief: every guest’s story is unique, and so is the way we serve them. Our approach isn’t scripted, printed, or tucked away in a handbook—it’s woven into the DNA of who we are. Here, unscripted hospitality is more than a phrase; it’s how we turn every interaction into something memorable, authentic, and entirely our own.
From our stylish rooms and extraordinary suites to the coveted views of Fenway Park, every corner of our hotel radiates legendary urban charm. We invite you to share your love for Boston—its vibrancy, quirks, and endless energy—with our guests. Our team thrives on details, delights in exceeding expectations, and takes pride in being unmatched hosts to travelers from across the globe.
This is more than just a role—it’s a chance to bring fresh perspective, creative flair, and new ideas to an already celebrated hotel. Together, we create experiences guests will never forget, and moments we’ll be proud of long after they’ve checked out.
Job Overview
Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
- Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
- Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
- Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
- Balance and close all bank ticket codes, daily.
- Run night audit final after insuring all revenues are in balance nightly.
- Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
- Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
- Perform the duties of a Front Desk Clerk including express checkouts.
Qualifications
Education/Formal Training
High school education or equivalent experience.
Experience
Accounting background preferred, but not required.
Knowledge/Skills
- Ability to operate personal computer, cash register and calculator.
- Ability to compile facts and figures.
- Telephone and guest relations etiquette and skills.
- Moderate hearing required to communicate with guests.
- Excellent vision required for viewing of CRT screen.
- Excellent speech communication skills required to communicate with guests over the telephone.
- Excellent comprehension and literacy required for reading daily reports, numbers, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
- Mobility - must be able to reach all areas of hotel to assist clients.
- Prolonged standing.
- Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Benefits
Why You'll Love Working at Sage
Exceptional Benefits & Perks:
Explore & Save
Enjoy exclusive discounts at Sage Hotels & Restaurants nationwide—your gateway to unforgettable experiences across the country.
Comprehensive Health Coverage
We've got you covered with medical, vision, and dental insurance because your well-being matters.
Prime Location
Work in the heart of the city with easy access to public transportation—skip the commute stress.
Fuel Your Shift
Complimentary meal every shift. Great food, on us.
Commuter Benefits
Take advantage of our Perq Program partnership with MBTA for seamless, affordable transit.
Join a Culture That Celebrates You
At Sage, you're part of a community. We're building something special: a place where creativity thrives, passion drives every detail, and belonging isn't just a buzzword; it's who we are.
Ready to be part of something extraordinary? Let's create the future of hospitality together.
