Senior UX Researcher – Digital Experience (Business Banking)

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

At U.S. Bank, we deliver digital experiences grounded in deep user insight and measurable business impact. We are seeking a UX Researcher to support Business Banking digital initiatives, partnering across product, design, business banking, and strategy teams to inform decisions and drive meaningful outcomes for business clients and employees.

This role is focused on discovery, problem framing, and insight generation in complex environments. You will be responsible for leading research that connects the needs, behaviors, and expectations of business banking clients with organizational priorities, ensuring that insights are not only uncovered, but acted upon.

You will play a key role in strengthening how research informs digital decision-making across Business Banking, bringing clarity to ambiguity, influencing direction, and embedding user-centered thinking into product development. As a recognized UX research subject matter expert, you will help shape research strategy across a portfolio of Business Banking digital products and experiences, influence prioritization and investment decisions through user-centered insights, and advance research practices that improve consistency, quality, and impact across teams.

What You'll Do

• Lead end-to-end UX research and discovery efforts that align to business and product objectives
• Partner with product managers, designers, business stakeholders, and Business Banking leaders to define problems, shape research strategies, and guide decisions
• Drive UX research strategy across multiple Business Banking products, channels, and initiatives, ensuring research efforts align with business priorities, client needs, and digital transformation objectives
• Select and apply appropriate research methodologies based on context, constraints, and desired outcomes
• Conduct qualitative and exploratory research, including stakeholder interviews, journey mapping, and synthesis of complex inputs
• Translate findings into clear, actionable insights that directly inform product direction and business strategy
• Present insights in a structured, outcome-oriented way for both technical and non-technical audiences
• Identify opportunities to improve digital experiences for business clients, bankers, and internal partners while helping define future-state strategies and experience roadmaps
• Build strong cross-functional partnerships, positioning research as a critical input to decision-making
• Influence product, strategy, and Business Banking leaders by translating research insights into recommendations that inform digital investment, experience improvement, and prioritization decisions
• Establish and advance UX research standards, frameworks, and best practices that improve the quality and consistency of research outcomes
• Mentor and provide guidance to junior researchers, supporting their growth and development within the practice
• Contribute to consistent research practices, improving quality, clarity, and repeatability across work

What Sets This Role Apart

• Direct influence on digital experiences supporting Business Banking clients, bankers, and internal partners
• High visibility across product, design, and Business Banking leadership stakeholders
• Opportunity to shape how research informs decisions, not just execute studies
• Environment that requires thoughtful judgment, balancing rigor, speed, and practicality
• Ability to influence digital experiences that support client acquisition, onboarding, relationship growth, servicing, and operational efficiency

Who You Are

• A researcher first, focused on understanding behavior, uncovering insights, and driving decisions
• Able to operate effectively in complex, ambiguous environments where problems are not pre-defined
• Comfortable selecting and adapting research approaches rather than relying on predefined methods
• Strong communicator who connects research findings to Business Banking client needs, employee experiences, and measurable business outcomes
• Demonstrates sound judgment in balancing methodological rigor with real-world constraints
• Collaborative partner who works effectively across functions and disciplines

Basic Qualifications

• Bachelor’s degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience
• Six to Eight years of UX design research experience

Preferred Qualifications

• Recognized UX research subject matter expert with a demonstrated ability to influence product strategy and business decision-making
• Experience driving research strategy across multiple products, programs, or business domains
• Experience establishing, scaling, or improving UX research standards, methodologies, and best practices
• Experience mentoring or coaching researchers and contributing to the growth of a research practice
• Demonstrated ability to influence senior leaders through data-driven insights and recommendations related to digital investments and prioritization
• Experience working within large, complex, or regulated organizations
• Background in consulting or cross-functional environments with strong stakeholder engagement
• Experience partnering with product, design, business banking, sales, service, operations, and client-facing teams
• Experience conducting research related to digital banking, treasury management, lending, onboarding, servicing, payments, or other Business Banking experiences
• Demonstrated ability to translate complex findings into actionable insights that drive decisions
• Experience working in fast-paced environments with evolving priorities

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

This position is not eligible for visa sponsorship.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.