Manager, Strategic Activation

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
 

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
 

The Manager of Strategic Activation reports to the Director of Strategic Activation and is responsible for managing the execution of enterprise-wide strategic and transformation initiatives that support MLH's strategic priorities. This role partners clinical, operational, technology, and administrative leaders to translate strategic priorities into actionable project plans, coordinate cross-functional work, monitor progress against defined outcomes, and support sustainable implementation. The Manager applies hypothesis-based problem solving, project management discipline, data-driven analysis, and stakeholder engagement to advance initiatives that improve care delivery, operational efficiency, patient experience, quality, and organizational performance. This position also leads and coaches Strategic Project Managers and individual contributors, ensuring consistent use of tools, clear accountability, and alignment with MLH Mission, Vision and Values. Manages defined strategic projects as assigned, which often require considerable resources and high levels of functional integration. Directs, leads, and coaches a team of Strategic Project Managers in coordinating, planning, and executing quality projects. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

 

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Manager of Strategic Activation reports to the Director of Strategic Activation and is responsible for managing the execution of enterprise-wide strategic and transformation initiatives that support MLH's strategic priorities. This role partners clinical, operational, technology, and administrative leaders to translate strategic priorities into actionable project plans, coordinate cross-functional work, monitor progress against defined outcomes, and support sustainable implementation. The Manager applies hypothesis-based problem solving, project management discipline, data-driven analysis, and stakeholder engagement to advance initiatives that improve care delivery, operational efficiency, patient experience, quality, and organizational performance. This position also leads and coaches Strategic Project Managers and individual contributors, ensuring consistent use of tools, clear accountability, and alignment with MLH Mission, Vision and Values. Manages defined strategic projects as assigned, which often require considerable resources and high levels of functional integration. Directs, leads, and coaches a team of Strategic Project Managers in coordinating, planning, and executing quality projects. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Strategic Initiative Execution • Under the direction of the Director of Strategic Activation, manages assigned strategic and transformation initiatives from planning through implementation and sustainment. • Partners with clinical, operational, technology, and administrative stakeholders to define initiative objectives, scope, milestones, deliverables, dependencies, risks, and success measures. • Develops and maintains project plans, workplans, charters, timelines, decision logs, issue logs, and related tools to support consistent execution and accountability. • Applies hypothesis-based problem solving and appropriate improvement methods to clarify problems, assess options, and support implementation of practical solutions. • Coordinates cross-functional project teams to advance initiatives aligned with MLH strategic priorities, patient experience, operational efficiency, quality, and care delivery transformation.
• Stakeholder Engagement and Facilitation • Builds strong relationships with internal customers and key stakeholders to support alignment, engagement, and buy-in for strategic initiatives. • Facilitates project meetings, workshops, design sessions, and working groups to clarify goals, solve problems, make decisions, and maintain momentum. • Supports change management and communication activities by helping stakeholders understand initiative purpose, expected benefits, roles, and implementation expectations. • Promotes consistent use of project management tools, templates, methods, and reporting standards across assigned initiatives.
• Team Leadership and Associate Development • Manages, coaches, and develops assigned Strategic Project Managers and individual contributors in alignment with MLH values, department priorities, and performance expectations. • Clarifies work expectations, monitors performance, supports goal setting, provides feedback, and promotes accountability for high-quality deliverables. • Builds team capability in project management, facilitation, analytics, executive communication, and strategic activation practices. • Supports workforce planning, onboarding, professional development, and continuous learning within the Strategic Activation function. • Assists the Director of Strategic Activation with department planning, prioritization, resource alignment, and continuous improvement of team processes. • Performs annual competency assessments via associate evaluations, develops and implements plans for improvement when indicated

Education Qualifications

• Required - Bachelor's Degree Business Administration/Management
• Preferred - Bachelor's Degree Education
• Preferred - Bachelor's Degree Healthcare Administration
• Preferred - Bachelor's Degree Nursing
• Preferred - Master's Degree Business Administration/Management
• Preferred - Master's Degree Education
• Preferred - Master's Degree Healthcare Administration
• Preferred - Master's Degree Nursing

Experience Qualifications

• Required - Minimum of seven (7) years of direct work experience in healthcare strategy, operations, project management, process improvement, consulting, or a related field. Experience supporting systemwide initiatives, managing complex projects, and working with cross-functional stakeholders required.

Skills and Abilities

• Technical expertise in at least four of the following focuses is required: service line development, healthcare process improvement, healthcare customer experience, digital and virtual health, provider network planning, physician engagement, mergers and acquisitions, or post-merger integration implementation.
• Demonstrate prior experience leading teams to deploy a hypothesis-based problem-solving approach from problem statement definition to facilitating implementation next steps after the problem-solving process has concluded.
• Leads a team that supports the organization with the identification of and progression towards key performance indicators.
• Experience with stakeholder relationship building, engagement, and activation acting as an influencer in areas with direct management alignment to generate project outcomes.
• Prior experience planning, coordinating, and executing on large-scale organizational changes or a wide variety of complex projects.
• Excellent data analysis and computer skills in core programs (e.g. PowerPoint, Excel, Word, relevant data analyses and data visualization programs) are required.
• Ability to translate findings or direction into executive level presentations and facilitate meetings to progress projects forward.
• Experience leading complex projects with clear and measurable outcomes.
• Strong organizational and written and verbal communication skills.

Licenses and Certifications

• Preferred - Six Sigma Black Belt - Authorized Six Sigma Certification Issuer
• Preferred - Six Sigma Green Belt - Authorized Six Sigma Certification Issuer
• Preferred - Six Sigma Master Black Belt - Authorized Six Sigma Certification Issuer

Supervision Provided by this Position

• Manages assigned Strategic Project Managers and/or individual contributors within the Strategic Activation function.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.