Controls Service Technician Team Leader

Controls Service Technician Team Ldr 1

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More! 

Johnson Controls helps customers deliver reliable building performance through service, controls, and integrated low-voltage solutions. In this role, you will combine hands-on HVAC controls expertise with team leadership, customer coordination, and field execution to support quality service, strong project delivery, and safe operations.

Role Overview

Under general direction, you will be responsible for the service and repair, design, configuration, and operation of complete HVAC building control systems and other low-voltage control sub-systems. This role combines technical execution with team leadership, including technician coordination, route planning, performance support, customer communication, and operational review. You will help ensure systems are designed, commissioned, and serviced to meet customer needs and Johnson Controls goals.

Key Responsibilities

• Lead the service, repair, design, configuration, and operation of HVAC building control systems and low-voltage sub-systems such as lighting, nurse call, and data networks.
• Develop complex software programs and support commissioning, troubleshooting, and validation to ensure proper system operation.
• Create and coordinate flow diagrams, sequences of operation, bills of material, network layouts, electrical schematics, and related submittal documents.
• Support day-to-day field technician activities, plan monthly routes, and help deploy resources effectively across assigned work.
• Analyze team and account performance, identify opportunities for improvement, and recommend changes that support profitability, safety, and client satisfaction.
• Coordinate with sales, service operations, subcontractors, and other trades to support bids, installation efforts, and customer commitments.
• Select, order, and track materials for assigned jobs and support loading, commissioning, and system handoff activities.
• Provide field change information for as-built drawings and software updates, and keep management and customers informed of progress and issues.
• Support site-specific training for owners and operators on the building control system.
• Provide work direction, coaching, and performance support to technicians and other assigned team members as needed.
• Maintain a strong focus on safety compliance and high standards of regard for employees, subcontractors, and customers.

How You Will Do It

• Lead with accountability, safety, and integrity in every job decision, customer interaction, and field activity.
• Stay close to the work by understanding site conditions, removing obstacles for technicians, and keeping customers informed throughout execution.
• Use candor, problem-solving, and continuous improvement to review performance, strengthen processes, and improve service outcomes.
• Win as one team by building trust across sales, service, management, subcontractors, and other trades.
• Supervise assigned teams, establish developmental plans, and provide regular coaching, including monthly one-on-ones, operational reviews, and financial reviews.
• Monitor business plans, delivery consistency, and operational standards while supporting the achievement of contractual obligations and customer satisfaction goals.
• Review bids and estimates for accuracy, participate in release meetings, and support value engineering where it improves cost effectiveness without sacrificing quality.
• Use branch personnel and management resources effectively to balance customer needs, workforce capability, and business performance.
• Identify market or account opportunities and share them with the appropriate branch or region resource for strategic direction.

Qualifications

• Minimum 10 years of experience with programming, installing, and/or commissioning controls systems, including system-level controllers.
• Demonstrated knowledge of the construction, service mechanical, electrical, or HVAC service industry.
• Strong understanding of mechanical drawings, electrical wiring diagrams, control theory, automatic temperature controls, building automation systems, and related building subsystems.
• Demonstrated experience integrating low-voltage building sub-systems using industry protocols such as Modbus, LON, and BACnet.
• Ability to communicate technical information clearly to non-technical audiences such as customers, consultants, sales partners, and field teams.
• Advanced computer skills, including computer-related drafting tools such as Visio.
• Experience leading, coaching, or coordinating field technicians and supporting team performance.
• Must have a valid driver's license.

Nice to Have

• Bachelor's degree in engineering or an associate degree in a related technical field with ten years of relevant work experience.
• Understanding of IP networking for building automation systems.

Why Join Us

• Take on a role that combines technical depth, customer impact, and team leadership.
• Work across service, design, commissioning, and field execution on complex building control systems.
• Join a culture that values safety, collaboration, coaching, and operational excellence.
• Build your experience through close partnership with sales, service operations, and field teams.

If you are ready to lead controls execution and help customers achieve dependable building performance, we encourage you to apply!

HIRING HOURLY RANGE: $41.34 - $56.87 per hour (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.