Multi-Branch Operations Manager

Location: Talamban, Cebu City

Work Setup: Full Onsite

Work Schedule: Monday-Friday

About the Role

The Multi-Branch Operations Manager will take charge of sales performance, day-to-day operations, and customer satisfaction across all the company branches. This role calls for someone who can grow the business, keep operations running smoothly, protect the bottom line, and rally different teams together to hit company targets — all while helping steer the company through its next phase of growth.

Key Responsibilities

• Build and roll out strategies that push sales, profit, and growth numbers upward.
• Keep a close eye on how each branch is doing — sales, day-to-day operations, service quality, and profit margins.
• Identify and pursue opportunities to enter new markets, win new customers, and scale the business.
• Fine-tune workflows, allocate people and resources smartly, and keep costs in check to run a tighter operation.
• Make sure every branch follows company policy, meets operational standards, and delivers on customer experience commitments.
• Keep tabs on how the business is performing and turn those insights into practical recommendations for leadership.
• Work closely with other teams and departments to keep everyone moving toward the same goals.
• Build up the sales and operations teams — coaching, mentoring, and helping people grow into stronger performers.
• Push for better ways of doing things, encouraging fresh ideas and constant improvement across the board.
• Keep executives in the loop with regular updates and performance reviews.

Qualifications

• A bachelor's degree in Business Administration, Marketing, Management, or something similar.
• A master's degree is a plus, though not required.
• At least 5 years running sales and operations at a managerial level — retail, motorcycle dealerships, automotive, food service, or other multi-branch businesses are all good fits.
• Experience overseeing sizable teams spread across multiple locations.
• A solid track record of growing revenue and making operations run better.
• Natural leadership instincts and the ability to manage people well.
• Sharp business sense, paired with a good handle on financial and operational matters.
• Know-how in sales strategy, running branch operations, and tracking performance.
• Strong analytical thinking and sound judgment under pressure.
• Confident communicator who can negotiate and manage relationships with different stakeholders.
• Hands-on experience improving customer experience and service standards.
• Comfortable working in Excel and other reporting tools at an advanced level.
• Ready and willing to travel often for site visits.