Utility Billing Supervisor

Maintains and is responsible for the City's utility billing records, billing and collection. Duties include keeping, updating and managing complete records, documents and files for the timely, accurate and efficient invoicing and collection of City utility billings and fees.

1.    Oversees the preparation of utility bills for water, sewer, trash, and storm-water including the entering and reviewing of water meter readings, payments, utility turn-on and shut-off, and customer information.

2.    Records, posts payment receipts and prepares journal entries.

3.    Processes work orders to disconnect due to nonpayment and reconnect following receipt of payment.

4.    Reviews records and reports to determine causes of discrepancies, problems, or errors and takes-action. Approves and oversees adjustment on accounts.

5.    Investigates, resolves, and responds to customer complaints in a professional manner.

6.    Supervises and directs the activities of assigned staff; makes recommendations regarding hiring, discipline, termination or advancement of employees. Schedules employees, assigns work, and monitors progress; guides, trains and develops employees in the accomplishment of their duties and professional growth; evaluates performance.

7.    Examines, codifies, verifies, balances, and reconciles utility document transactions and/or entries. Reconciles Utility billings to the General Ledger each month.

8.    Assists with preparation of the budget; collecting data, organizing material, conducting research, and making recommendations.

9.    Provides information to the public. Responds to and resolves difficult or sensitive citizen or business inquiries and complaints regarding utility billing transactions. Resolves operational problems.

10.    Participates in the preparation of schedules and entries associated with development of the Annual Comprehensive Financial Report (ACFR).

11.    Comprehends related City ordinances and interprets them in response to public inquiry.

12. Performs related duties as directed when such duties are a logical and appropriate assignment to the position.

13. Regular and timely attendance are required for this position.

14. Interacts professionally and respectfully with the public, coworkers and others in the course of daily work.

SKILLS, KNOWLEDGE AND ABILITIES 

• Ensures accurate and timely records, reports, and statements through management of the City’s Utility Billing System.

• Ensures records and supporting documentation are in order for annual audit activities.

• Ensures effective management and supervision of assigned subordinates.

• Requires excellent organizational and communications skills.

• Ability to provide excellent customer services including a desire to help customers regardless of their circumstance.

• Ability to maintain cooperative-working relationships with employees and those contacted in the course of work.

EDUCATION, EXPERIENCE AND OTHER REQUIREMENTS 

Associate’s Degree with coursework in accounting, business, or related field plus three years of increasingly responsible utility customer service experience involving public services such as utilities or an equivalent combination of education, training and/or experience that provides the required knowledge, skills and abilities to perform the essential functions of the job. 

Must have two years direct, continuous, recent supervisory experience.

Must pass a Federal/National criminal background check, credit check and must have a valid Texas driver's license with an acceptable driving record as defined by City policy.

Must pass a pre-employment drug screen.

WORKING CONDITIONS 

While performing the essential functions of this position the employee is rarely exposed to disagreeable environmental factors.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this job the employee is regularly required to perform light to medium work that involves walking or standing, use the computer keyboard and mouse, use hands to finger, handle, or feel, reach with hands and arms, talk and hear, stand, walk, and stoop, or crouch.  This position requires occasionally lifting and/or moving up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  This job requires the ability to work in an office environment where the noise level is usually moderate.

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills required. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and the job requirements change.