Analyst, Business Sr - Servicing Operations

Summary:

The Analyst, Business Sr - Servicing Operations is responsible for analyzing business processes and system data to identify trends, issues, and opportunities for operational improvement. This role works closely with internal stakeholders to gather requirements, develop reporting solutions, and produce data insights that support decision-making. The position requires strong technical skills in data querying, reporting tools, and data warehouse environments including Snowflake.

Essential Job Duties and Responsibilities:

• Analyze business operations and system data to identify trends, risks, and opportunities for process improvements.

• Develop and maintain reporting solutions using data warehouse platforms such as Snowflake.

• Write and maintain SQL queries and stored procedures to extract, transform, and validate data from multiple operational systems.

• Partner with business stakeholders to gather reporting and analytics requirements.

• Create dashboards and reports using visualization tools such as Tableau or similar BI tools.

• Validate and reconcile data across systems to ensure accuracy and consistency of reporting.

• Identify and troubleshoot data discrepancies including missing or inaccurate data.

• Support business initiatives by translating business needs into technical reporting and analytics solutions.

• Develop documentation for reporting processes, data sources, and business logic.

• Communicate findings and insights to cross-functional teams and leadership through presentations and reports.

• Collaborate with technology and data teams to improve data quality and reporting infrastructure.

• Assist in managing projects related to reporting, analytics, and process improvements.

• Provide mentorship and guidance to junior analysts as needed.

• Comply with all company policies and procedures.

• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities but may provide guidance or mentorship to junior analysts.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Experience working with Snowflake or similar cloud-based data warehouse platforms.

• Strong SQL querying and data analysis experience.

• Experience with Tableau or other business intelligence/reporting tools.

• Advanced proficiency in Microsoft Excel.

Education and/or Experience:

• Bachelor’s degree in Business, Analytics, Information Systems, or a related field.

• Four (4) to six (6) years of relevant business analysis, reporting, or data analytics experience.

• Mortgage servicing and credit reporting experience preferred.

Certificates, Licenses, Registrations:

None Required

Work Complexity:

Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues and understanding of the financial/mortgage industry. Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.