Overnight Valet

About Us

The Westin at The Woodlands is perfectly located in The Woodlands Waterway Square. Walking distance to Market Street and Cynthia Woods Mitchell Pavilion, this hotel is the ideal destination for business guests and weekend leisure travelers. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $11.00 - $11.00 Hourly

Tipped/Service Charge Eligible? Yes

Discretionary Performance Bonus Eligible? No

Overview

Ensure the arrival, departure, and any other guest contact experiences are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities

• Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.

• Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs.

• Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers.

• Respond immediately to customer inquiries regarding hotel features, services, and assistance. •Provide clear and understandable directions to hotel facilities and nearby attractions.

• Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.

• Listen, understand, and respond immediately to guest and associate inquiries and requests for assistance.

• Lift luggage, packages and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.

• Clearly communicate the features and services of the hotel facilities.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills      

• Hotel experience preferred.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.

• Ability to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.

• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage.  Sufficient manual dexterity in one hand to be able to load and unload luggage with or without reasonable accommodation.

• Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.

• Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property with or without reasonable accommodation.

• Excellent driving record as verified by Motor Vehicle Report.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.