Junior Client Executive (POR)

Kaplan International is looking for an ambitious Client Executive (native Spanish speaker with fluent English) who has a keen interest in international education and cultural exchange.  The ideal candidate will have experience working with study abroad agencies and Kaplan language schools, as well as a general familiarity with the language travel industry.  You will have the opportunity to develop and grow business with agents in Latin America who are sending students to study English, and other languages abroad.

Responsibilities

• Assist in administrative process, update and maintain policies and procedures, referrals, payments, database
• Handle administrative requests and queries from Account and Regional managers
• Systematically and proactively managing agent bookings, both telephone and email communication in Spanish and English
• Building and maintaining strong relationships with agents and our customer services team
• Utilizing Salesforce CRM System as well as various internal systems and databases to manage bookings and groups referrals
• Dealing effectively with challenges, resolving complaints, escalating issues to the relevant line managers and providing ongoing customer support
• Managing cancellations & postponements
• To meet and exceed our Key Performance Indicators (KPIs)
• Manage sales pipeline to achieve team sales targets and drive results
• Prepare and provide quotes developing relationships of both new and existing partners
• Supporting the Account and Regional Manager for the region
• Demonstrating an excellent knowledge of Kaplan International products

Requirements

• Requires 2-5 years related experience
• A true hunter, hungry for new deals and opportunities to drive growth either directly or towards team targets
• Be comfortable working to tight deadlines while managing competing priorities
• Bilingual proficiency in English
• Exceptional interpersonal and communication skills
• Ability to multi-task, prioritize and manage time effectively
• Ability to work under pressure and hard when required, and through customer objections
• Competent computer skills
• Bachelor’s degree or equivalent

Compensation and Benefits

• Competitive salary 
• We offer an induction, on-going coaching and training in Salesforce and other systems, Opportunities for career progression include positions as customer service or within our direct and agent sales teams
• 15 days’ vacation

About Us

Kaplan International Languages (www.kaplaninternational.com), a division of Kaplan Inc. (a subsidiary of Graham Holdings Company), is an exciting company in the world of international education.  With 44 language schools in the UK, Ireland, USA, Canada, Australia, New Zealand, France, and Germany, we are a leading provider of English language courses and other study abroad programs for students from more than 160 countries around the world.