Refugee Cash and Medical Assistance (RCMA) Program Case Aide

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the RCMA Program Coordinator and/or Client Services Supervisor, the Refugee Cash and Medical Assistance (RCMA) Program Case Aide works in close coordination with RCMA Case Managers, other program staff, and community partners to provide timely, client-centered services to refugees and other Office of Refugee Resettlement (ORR)-eligible populations. The Case Aide supports the RCMA team by assisting with eligibility documentation, service coordination, transportation, appointment scheduling, referrals, data entry, and client follow-up activities. Responsibilities focus on working directly with clients in the field, in their homes, at partner agency locations, healthcare facilities, workforce development centers, and within the broader community. The Case Aide helps ensure participants successfully access Refugee Cash Assistance (RCA), Refugee Medical Assistance (RMA), employment services, and other resources that promote self-sufficiency and successful integration.

 

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• company 403(b) contribution of 3%, an additional 7% match which vests immediately

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

 

Responsibilities/Duties

• Provide culturally responsive, linguistically appropriate, trauma-informed, and client-centered support to refugees and other ORR-eligible populations.
• Assist RCMA Case Managers with service delivery and follow-up activities to support client self-sufficiency goals.
• Support clients in completing applications and gathering documentation required for Refugee Cash Assistance, Refugee Medical Assistance, public benefits, employment services, and other program-related services.
• Assist with client intake, orientation, enrollment, and eligibility verification activities.
• Schedule appointments for clients with healthcare providers, workforce development agencies, public benefits offices, community organizations, and other service providers.
• Conduct appointment reminders and client follow-up to ensure participation and service continuity.
• Provide transportation assistance and accompany clients to appointments, interviews, and service provider meetings as approved by the program.
• Assist clients in navigating healthcare systems, accessing medical services, obtaining prescriptions, and understanding available health benefits.
• Coordinate interpretation services and provide language support when appropriate and authorized.
• Assist clients with employment-related activities, including workforce program enrollment, job readiness workshops, and employment appointments.
• Support clients in accessing community resources, including housing, food assistance, financial literacy programs, legal services, and behavioral health services.
• Collect, organize, and maintain client documentation in compliance with program and contractual requirements.
• Assist with maintaining accurate electronic and hard-copy case files.
• Enter client information and service data into required case management databases and tracking systems.
• Assist with quality assurance activities by reviewing documentation for completeness and accuracy.
• Support outreach efforts to inform eligible individuals about RCMA services and available community resources.
• Complete and compile information required for program reports and data collection activities.
• Maintain confidentiality of client information and adhere to all agency, state, and federal privacy requirements.
• Maintain up-to-date professional knowledge through training, workshops, and other professional development opportunities.
• Participate in staff meetings, team case reviews, and program trainings as required.
• Promote equitable, inclusive, and gender-responsive service delivery.
• Perform other duties as assigned by the supervisor.

Qualifications

• Associate's degree in human services, Social Work, Public Health, Sociology, Psychology, or a related field preferred; equivalent combination of education and experience may be considered.
• Experience providing case management support, client services, social services, or administrative support preferred.
• Experience working with refugees, immigrants, ORR-eligible populations, or individuals with limited English proficiency strongly preferred.
• Knowledge of public benefits, healthcare systems, workforce development programs, or refugee services preferred.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and database management systems.
• Strong organizational skills with the ability to manage multiple priorities and maintain attention to detail.
• Ability to work effectively in a fast-paced environment and adapt to changing client needs.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to work both independently and collaboratively as part of a multidisciplinary team.
• Experience maintaining confidential information and sensitive client records.
• Reliable transportation, valid driver's license, current automobile insurance, and ability to travel locally on a regular basis.
• Fluency in one or more languages commonly spoken by the client population is highly preferred, including but not limited to Arabic, Dari, Farsi, Pashto, French, Swahili, Kinyarwanda, Ukrainian, Russian, Spanish, Haitian Creole, or Burmese.
• Demonstrated commitment to serving diverse populations through a trauma-informed, strengths-based, and culturally responsive approach.
• Commitment to the mission, vision, and values of Global Refuge.

 

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.