- Salary
- $100+
- Location
- The Westin St. John Resort Villas, United States of America
- Workplace
- Onsite
- Type
- Full-time
- Department
- Administration
- Source
- Workday
Description
Regular Full-time Position
Shift:3rd: Must be available weekends and holidays
Hourly Wage: $22.75
Where great benefits lead to a life fulfilled:
Competitive pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
Site Specific perks:
Free on-site parking
Complimentary soft drinks (soda machine in cafeteria)
Complimentary lunch, dinner, and tea and coffee in the morning
Work shoe credit through Shoes for Crews twice a year
Hats, sunscreen, and jackets are provided for those working outdoors, as needed
“Way to Go” Incentive - $ deposited onto Wisely card
Quarterly celebrations - Brand Champion nominations
Monthly birthday recognition, monthly incentive for guest recognition, monthly department team building events
Free ferry rides through hotel’s ferry or full reimbursement if public ferry is needed to get to work (conditions apply)
Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
Discounted Parking in Red Hook
Complimentary excursions with Cruz Bay Water Sports
JOB SUMMARY
Patrols all areas of the property; assists owner/guests with room access. Monitors Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Locks property entrances when required. Conducts daily physical hazard inspections. Responds to accidents, contacts EMS or administers first aid/CPR as required. Assists owner/guests/associates during emergency situations. Notifies appropriate individuals in the event of accidents, attacks, or other incidents. Defuses owner/guest/associate disturbances. Calls for outside assistance if necessary. Completes incident reports to document all Loss Prevention related incidents. Handles all interruptions and complaints. Resolves safety hazard situations. Escorts any unwelcome persons from the property without interrupting the orderly flow of property operation. Reports to scenes of vehicle accidents/thefts. Calls for assistance using proper code responses. Completes a Loss Prevention shift summary/daily activity report. Maintains confidentiality of all Loss Prevention and property reports/documents; releases information only to authorized individuals. Conducts investigations and gathers evidence. Conducts interviews with relevant parties.
CORE WORK ACTIVITIES
Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications.
Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets.
Welcomes and acknowledges all owners/guests according to company standards, anticipates and addresses owners/guests' service needs, assists individuals with disabilities, and thanks owners/guests with genuine appreciation.
Speaks with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette.
Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of other associates.
Complies with quality assurance expectations and standards.
Stands, sits, or walks for an extended period or for an entire work shift.
Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
Performs other reasonable job duties as requested by Supervisors.
Attention to customer service with a professional and pleasant personality.
Available to work a flexible schedule including evenings, weekends, and holidays.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
