Food + Beverage Attendant

Description

Ottine Mineral Springs, nestled beside Palmetto State Park, is a historic treasure renowned for its rich legacy and commitment to health and wellness. Our extraordinary waters are rich in natural minerals and have long been known to promote relaxation, reduce stress and support overall well-being. Today, we carry on this tradition by offering a peaceful retreat where guests can experience the rejuvenating power of these waters in a calming setting that only nature can provide.  

Ottine Mineral Springs is seeking experienced and passionate Food + Beverage Attendants to take orders, process transactions, and deliver food and beverage items in a friendly, efficient manner. The Food Service Attendants will be key members on the food + beverage team, and they’ll be responsible for ensuring a seamless guest experience at our service counter.

Position will require some nights, weekends, and holidays.

RESPONSIBILITIES:

• Greet guests warmly and provide exceptional customer service, ensuring a welcoming and positive dining experience.
• Take and process food and beverage orders accurately, answering any questions related to menu items and dietary preferences.
• Handle payments efficiently including cash and credit cards.
• Prepare and hand over food and beverage items at the counter ensuring proper presentation and timely service.
• Assist in maintaining a clean, organized, and well-stocked counter service area.
• Ensure compliance with all food safety and sanitation standards.
• Address guest concerns or special requests professionally and promptly.
• Collaborate with kitchen staff and other team members to ensure smooth service flow.
• Foster a positive relationship with all employees and guests.
• Have a thorough understanding of the amenities and directions to / from resort.
• Assist with basic prep tasks and stock replenishment when necessary.
• Participate in relevant meetings.

Due to changing operational demands and the need to exceed customer expectations, it may be necessary to undertake various functions that are not specifically related to this position. This individual may be required to carry out additional tasks and duties as needed or as directed. Additionally, employee responsibilities and job descriptions are subject to review and modification.

Requirements

• Positions require some nights, weekends, and holidays.
• High School diploma or general education degree (GED) preferred.
• One (1) year experience in a food service or counter position preferred.
• Strong knowledge of nutrition, dietary requirements, and wellness-focused cuisine.
• Strong communication skills and the ability to work well in a team.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Exceptional guest services skills and a passion for creating memorable dining experiences.
• Basic math and cash-handling skills.
• Knowledge of health and safety regulations in food service.
• Valid Texas food handler card and TABC certification
• Must be able to speak, read, write, and understand English.
• Reliability, punctuality, and professional communication skills are critical.
• Ability to work under pressure with a high level of patience and customer service.
• CPR and first aid certification a plus and /or the willingness to be trained.
• The position requires manual dexterity, auditory and visual skills, the ability to follow written and verbal instructions and procedures, and the capacity to communicate effectively and professionally.
• The person in this position will need to be comfortable working in an indoor/outdoor use space.

Ottine Mineral Springs is an equal opportunity employer and values diversity, equity, and inclusion. All employment is decided based on qualifications, merit, and business need. We are committed to fostering the professional growth of our employees by providing opportunities for continuous learning and development. With dedication and demonstrated performance, there is potential for career advancement with our company.