Site Coordinator

Description

The Role 

The Site Coordinator is the front-line clinic manager at AICA Orthopedics. You own daily operations patient flow, staff performance, scheduling, compliance, and the patient experience from check-in to checkout. 

You supervise front desk and clinical support staff, run daily huddles, handle performance conversations directly, and build the workflows your clinic runs on. This is a management role with real accountability for clinic-level outcomes. 

What We Offer 

$50,000 – $60,000 base salary + KPI performance bonus 

Medical, dental, vision, and 401(k) 

Clear path to Practice Manager: Site Coordinator-Practice Manager- Regional Operations 

Structured 1-year training program with a dedicated mentor 

Cross-training opportunities across 21 Atlanta-area clinic locations 

What You'll Do 

Daily Operations 

Own patient flow, scheduling, coverage, and clinic readiness from open to close 

Coordinate insurance verification, care transitions, and front desk workflows 

Manage supply inventory, facility standards, and daily and weekly reporting 

Monitor patient satisfaction data and no-show trends and act on what you find 

Team Leadership 

Supervise front desk and clinical support staff daily coaching, performance feedback, and formal performance management when needed 

Handle disciplinary conversations directly and document performance issues with a complete record 

Build the SOPs, training guides, and onboarding materials your team follows 

Manage schedules and call-out coverage own the solution when gaps arise 

Run daily huddles and catch workflow friction before it reaches patients 

Track patient satisfaction scores, productivity metrics, and service quality and bring improvement proposals to your Practice Manager 

Monitor HIPAA compliance and organizational policy adherence across your team 

Required 

2+ years of healthcare front office supervisory or medical office manager experience with direct accountability for staff performance, patient flow, and clinic operations 

Proven track record of managing people: performance check-ins, difficult conversations, coverage and scheduling ownership, and disciplinary documentation 

Medical office operations knowledge: scheduling, insurance verification, patient intake, and EMR navigation 

Strong written and verbal communication you create the guides, updates, and references your team relies on 

Preferred 

NextGen EMR experience — or deep proficiency in another clinical EMR with a track record of fast adoption 

Experience with orthopedic, urgent care, or personal injury patients — including auto insurance and workers’ compensation coordination 

Experience managing teams across multiple departments or clinical disciplines 

Associate’s or Bachelor’s degree in healthcare administration or equivalent experience 

Career Path 

AICA promotes from within. The path from Site Coordinator is direct and supported: 

Site Coordinator — you are here 

Practice Manager — multi-site accountability, team development, P&L oversight 

Regional Operations — network-level operations leadership 

Your first year includes a structured training program, a buddy system for mentorship, and cross-training. 

About AICA Orthopedics 

AICA Orthopedics is Atlanta’s premier orthopedic and personal injury care network — 21 clinic locations and a state-of-the-art surgery center. For 25 years we have delivered clinical excellence and patient-centered care. We are growing, and we promote from within. 

AICA Orthopedics is an equal opportunity employer. 

Requirements

Required 

2+ years of healthcare front office supervisory or medical office manager experience with direct accountability for staff performance, patient flow, and clinic operations 

Proven track record of managing people: performance check-ins, difficult conversations, coverage and scheduling ownership, and disciplinary documentation 

Medical office operations knowledge: scheduling, insurance verification, patient intake, and EMR navigation 

Strong written and verbal communication you create the guides, updates, and references your team relies on 

Preferred 

NextGen EMR experience — or deep proficiency in another clinical EMR with a track record of fast adoption 

Experience with orthopedic, urgent care, or personal injury patients — including auto insurance and workers’ compensation coordination 

Experience managing teams across multiple departments or clinical disciplines 

Associate’s or Bachelor’s degree in healthcare administration or equivalent experience