- Salary
- $18+/hr
- Location
- Jacksonville, Florida, US
- Workplace
- Remote
- Type
- Full-time
- Department
- Healthcare
- Experience
- 1+ years
- Source
- BetterTeam
Description
Before you apply, please read this carefully.
This is a quota-driven, high-volume outbound calling role. You will make 120+ calls per day to patients eligible for Chronic Care Management programs, working toward weekly and monthly enrollment targets. The work is structured, fast-paced, and numbers-driven — closer to a sales or call center environment than a traditional healthcare role. If you thrive on clear goals, enjoy persuasive conversations, and are energized by hitting targets, this role is a strong fit.
This is a quota-driven, high-volume outbound calling role. You will make 120+ calls per day to patients eligible for Chronic Care Management programs, working toward weekly and monthly enrollment targets. The work is structured, fast-paced, and numbers-driven — closer to a sales or call center environment than a traditional healthcare role. If you thrive on clear goals, enjoy persuasive conversations, and are energized by hitting targets, this role is a strong fit.
What You Will Actually Do Day-to-Day:
This role is built around high-volume outbound patient outreach and enrollment. Here is a realistic picture of a typical day:
- 120+ outbound calls per day: You will work through a structured patient list, reaching out to individuals eligible for Chronic Care Management (CCM) to explain the program and enroll them.
- Persuasive, patient-centered conversations: Your job is to clearly communicate the value of CCM, address hesitations, and guide patients to a yes — using an approach that is warm and informative, not pushy.
- Inbound call handling: You will also field inbound calls from patients with questions or concerns, handling them professionally and efficiently.
- Quota management: Weekly and monthly enrollment targets are set and tracked. Your performance is measured against these goals consistently.
- Intake coordination: For newly enrolled patients, you will conduct or support intake assessments and hand off to the Care Coordination team.
- Annual satisfaction outreach: You will conduct patient satisfaction calls for all practices on an annual cycle.
Who Thrives in This Role:
This role is a strong fit for candidates who have worked in environments like:
- Outbound call centers — healthcare, insurance, or benefits enrollment.
- Inside sales or phone-based sales roles.
- Patient access, scheduling, or pre-authorization roles with high call volume.
- Health plan outreach or member engagement programs.
You will do well here if you:
- Are energized by talking to people all day and naturally build rapport quickly over the phone.
- Stay motivated by targets and take ownership of your numbers.
- Can handle rejection gracefully and stay consistent call after call.
- Communicate clearly and adapt your approach to different patients.
- Are bilingual (English/Spanish) — bilingual candidates are strongly preferred.
Performance Expectations:
- Performance is measured by enrollment volume against weekly and monthly production quotas. Targets will be shared during onboarding.
- Consistently meeting or exceeding these targets is a core requirement of the role — not an aspiration.
- Call volume: 120+ outbound calls per day is the baseline expectation.
- Enrollment targets: Weekly and monthly quotas are tracked and reviewed with your manager.
- Sustained underperformance may result in a performance improvement plan or, if unresolved, separation from the role.
Required Qualifications:
- Minimum 1 year of call center experience — healthcare setting strongly preferred.
- Proven track record of meeting or exceeding goals in a call center or phone-based sales environment.
- Strong, clear, and engaging phone presence — you will be on the phone all day.
- Self-directed and comfortable working independently in a remote environment.
- Must reside and work in the continental US.
- CMA certification preferred but not required.
- Bilingual (English/Spanish) strongly preferred.
- Experience with EHR or CRM platforms a plus.
Home Workspace Requirements — Please Confirm Before Applying:
This is a HIPAA-regulated, phone-based role. Your home workspace must meet these standards from day one:
- Private, quiet workspace: Free from pets, children, and background noise during all work hours.
- Wired internet connection: High-speed, wired (not Wi-Fi) internet capable of supporting VoIP calls is required. Please verify your setup before applying — this requirement cannot be waived.
- HIPAA-compliant environment: No visible PHI, no shared working space during patient calls.
- Wellbox provides: laptop, headset, and all necessary software. You provide: the workspace and wired internet connection.
Please do not apply if your current home setup does not meet the wired internet requirement.
Schedule:
- Full-time: 40 hours/week, Monday–Friday
- Hours: Generally 8:00 AM – 5:00 PM; may vary slightly based on client needs
- This is a structured-hours role. Availability during core hours is required.
Compensation:
- $18 hourly.
- Benefits include medical, dental, vision, life.
- PTO, paid holidays, and 401k match.
Still here? Great.
If 120 calls a day sounds energizing rather than exhausting, and you are driven by knowing exactly how you are performing against a goal, we would love to talk. Every call you make is a chance to connect a patient with care they may not have known was available to them.
This position is contingent upon completion of a satisfactory background check.
Skills
EHRHIPAA
