Patient Engagement Representative

Be the connection that makes a patient’s experience better. 

At United Vein & Vascular Centers (UVVC), a great patient experience starts long before someone walks through our clinic doors. As a Patient Engagement Representative I, you’ll be a trusted point of contact for our patients—helping answer questions, coordinate appointments, provide important information, and make navigating their care as easy as possible. 

If you’re a strong communicator who enjoys helping people, solving problems, and creating positive experiences, this is an opportunity to make an impact with every conversation. 

Who You Are 

You’re patient, personable, and comfortable connecting with people across phone, email, text, and web chat. You can confidently manage multiple priorities and systems while making sure each patient feels heard, supported, and cared for. 

You bring: 

• High school diploma or GED required; some college preferred 
• 1–2 years of customer service experience required 
• Healthcare experience preferred 
• Strong written and verbal communication skills 
• Comfort navigating multiple technology platforms, including EMR and CRM systems 
• Experience with telephony technologies 
• An understanding of medical terminology 
• Strong organization, attention to detail, and problem-solving skills 
• A dependable approach with reliable attendance and punctuality 

What You’ll Be Doing 

As a Patient Engagement Representative I, you’ll help patients navigate their experience with UVVC while supporting our clinics and care teams. Your responsibilities will include: 

• Connect with patients through inbound and outbound calls, emails, texts, and web chats 
• Schedule and reschedule appointments while answering patient questions and requests 
• Provide clear pre- and post-appointment instructions 
• Help patients navigate general questions related to their appointments, procedures, and insurance 
• Use your knowledge of UVVC scheduling protocols and tools to help maximize physician schedules 
• Proactively reach out to existing patients to support and improve their overall experience 
• Help prevent cancellations and no-shows and reconnect patients with their care 
• Maintain accurate patient records and interactions across the EMR, Salesforce, and other systems 
• Partner with clinics and internal departments to provide a seamless patient experience 
• Participate in team meetings and stay informed on new processes, policies, and services 
• Support special projects, including escalations, new-hire training, and testing new tools or processes 
• Protect the confidentiality and security of Protected Health Information (PHI) in accordance with HIPAA and UVVC policies 
• Demonstrate and promote UVVC’s Core Values: Understanding, Nurturing, Ingenuity, Trust, Excellence, and Diversity 

What We Offer 

We believe great patient care starts with supporting the people who make it possible. As part of the UVVC team, you’ll have access to: 

• Competitive compensation 
• Outstanding work-life balance 
• Medical, dental, and vision benefits 
• 401(k) plan with company match 
• 100% company-paid life insurance 
• PTO and paid holidays 
• Opportunities for professional development and career growth 
• A collaborative environment where your voice and contributions matter 
• The resources and opportunities of a growing national vascular organization 

Ready to make every patient interaction count? 

Join UVVC as a Patient Engagement Representative I and help create a supportive, seamless experience that keeps patients connected to the care they need.