- Location
- Houston, TX, US
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Expectations
• Understand and know the three pillars of our culture:Beautiful, Collaborative and Purposeful.
• Possess self-awareness in relation to your impact on work environment.• Personable and engaging while professional.• Maintain a positive energy as a service provider, co-worker, and employee.• Ability to operate in a calm, drama free manner.• Respectful communication with tone and word choice. Open-minded with healthy personalboundaries.• Willing to learn and grow both as a waxologist and a team player.
RequirementsBasic Etiquette• Punctual and respectful of both guests and co-worker’s time.• Follow uniform rules and guidelines. Professional look with light makeup, hair properly done, andappropriate nail length required.
Waxing/Reception Duties/ Salon Experience• Perform all Radiant Waxing services effectively and efficiently.
• Answer phones with a positive, upbeat energy.• Acknowledge guests with a smile and shake hand of any new guests.• Communicate with co-workers regarding schedule changes and guest requests.• Return phone messages in a timely manner.• Offer all guests water and use of the restroom.• Review guest intake form to verify there are no contraindications.• Lead guest to suite.• Maintain a clean working environment both in suite and in common areas.
Teamwork• Participate in team support and ‘The Dance’ with co-workers.o Offer help whenever there’s a need.o Support and encourage coworkers with any areas they may struggle.• Participate in team meetings.
Marketing• Participate in marketing events outside the salon.• Participate in individual marketing.• Participate in brainstorming marketing ideas.
Goals/Sales• Reach both individual and team goals in the following areas –o Serviceso Rebookingo Product Saleso Retentiono Serieso FWB• Maintain positive guest reviews. Unreasonable guests taken into consideration.
• Actively working your books – shrink and combine services whenever possible.• Tailor and convey guest education information to each guest.
Training/Ongoing Training• Participate in initial proprietary training program.• Participate in ongoing training including, but not limited to conference calls, workshops, andquality checks.• Watch Office Hours provided by WellBiz.
