Last Mile Manager - South Europe

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe. 

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. 

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. 

Ready to awaken your best with us? 

 

We are looking for a high-impact Logistics Manager (Last Mile & Reverse) to take ownership of our end-to-end delivery experience across the Southern Europe Cluster.
This role goes beyond traditional last mile operations. You will be responsible for designing, optimizing, and scaling the full post-warehouse logistics journey—from outbound delivery to returns and reverse logistics—ensuring a seamless, cost-efficient, and high-quality customer experience.

 

Based in Lisbon, with regular interaction with our warehouse and carrier network across the South Europe region, you will operate at the intersection of operations, strategy, and partner management. You will report directly to the Team Lead for Warehouse to Delivery and play a key role in shaping how Emma delivers and recovers products at scale.
This position offers a unique opportunity to take on broad ownership in a fast-growing environment, with direct impact on both customer experience and operational performance.