E2E Master Data, CDBS, Systems Lead – Ice Cream (FTC- 12 Months)
The Magnum Ice Cream Company Careers
·Today
- Location
- Sydney CBD Market St, Australia
- Type
- Full-time
- Seniority
- Lead
- Experience
- 3+ years
- Closing date
- Today
- Source
- Workday
Description
Life tastes better with ice cream
With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.
What truly sets us apart is how we work.
We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.
We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.
The role
Delighting our customers by providing an exceptional experience enables our business to win and grow. Learn from brilliant leaders and diverse colleagues in a global environment, becoming your best self. Are you passionate about providing superior customer experience and driving operational excellence? Then this role is tailored for you.
This 12-month fixed-term opportunity STARTING NOVEMBER 2026 has been created to support business continuity while an existing team member undertakes a strategic project assignment.
What you'll be responsible for
To provide systems support to CD (Customer Development) team across our system platforms such as but not limited to; Newspage, TPM (Trade promotional management), PEA (Post Event Analytics), CD Livewire, High Radius, Uniprom and MDM (Master Data Management) related processes. Working to ensure automation remains high by suggesting improvements and ensuring any system issues are resolved. To provide systems support for all end users involved in plan, MDM collect and deductions processes.
Master Data Management & Data Governance
Maintaining and managing accurate customer and vendor master data for distributors, secondary customers and ice cream customers
Master Data Management for customer hierarchy in SAP, and all master data required in CD Livewire and TPM
Master data updated and consistent between High Radius, SAP, Uniprom
Ensuring data governance in the tool
Systems Ownership, Administration & Controls
Key user and system admin for all CD systems
Monitoring suggested changes through the Change Request process
Conducting system testing for any changes or enhancements
Manage necessary finance audits for key financial systems maintaining relevant SODs and SOAs within the systems
Training, Accreditation & User Support
Timely and relevant systems training for ALL Customer Managers & Assistants
Lead training on key reporting systems (CD Livewire, Self Service Tool & PEA) within ANZ for CD teams
Development of accreditation to ensure user base has understood and applied the training. Accurate training records kept of training provided
To provide regular and relevant training and user support for claims process and tools
Reporting & Business Partnering
Timely and accurate delivery of reporting
To provide effective business partnering to the CD, finance and SC (Supply Chain) community, assisting in the planning process and accuracy of forecast
Claims Management, Governance & Optimisation
Monitoring the auto-match % in HRC and suggesting ways to improve
Reviewing / maintaining business rules with CDMs (Customer Development Managers)
Driving down the number of exceptions by governing the promotional claim process with CDMs
Identifying new enrichment rules to improve success rates within the tool
Ensuring the claim aggregation process is working efficiently
Systems Implementation & Change Management
Delivery OTIF of all new system implementations in Plan, MDM & Collect pillar, including changes or enhancements, including training and change management of CD users
We're looking for someone who
Has experience in Master Data Management, Systems ownership & training, and claims management (min 3 years) and can operate confidently in FMCG or similar environments.
Brings strong skills in:
Business partnering & strong stakeholder management
Analytics – ability to identify issues, generate insights and recommend practical actions
Performance management, including holding others accountable for outcomes
Operating in a changing environment, with the ability to design and embed effective processes.
Leading and building teams (on and off shore)
Confident communicator and collaborator
Project management
Salesforce (advantageous)
IT systems
Thinks end-to-end and takes ownerships for results
Is comfortable working in a fast-moving, evolving organisation
Values collaboration, clarity and low-ego ways of working
#TMICC
Why join us?
This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!
You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.
- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.
Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.
Ready to build the future of Ice Cream?
If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.
If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.
Additional information
The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. We encourage people with all backgrounds to apply including Aboriginal and Torres Strait Islander Peoples, and Māori and Pacific Peoples.