Intern - IT

Description

At JTM Construction, we believe in providing internships with meaningful work and opportunities to set the foundation for a future career in the field. We will provide you with an opportunity to gain hands-on experience supporting a fast-paced, dynamic general contractor. You will receive guidance from experienced IT professionals in a collaborative and supportive work environment. This is an ideal role for a motivated, technology student pursuing a career in Information Technology, Cybersecurity, Computer Science, Information Systems or related field.

During this internship, you will gain exposure to:

• Enterprise IT support and help desk operations
• Cloud platforms and Microsoft 365 administration
• Cybersecurity best practices
• Network and wireless infrastructure
• Construction technology systems
• IT asset lifecycle management
• AI and automation tools used in modern business environments
• Professional communication and project coordination
• Opportunities to participate in meaningful technology projects

The hourly pay rate for this position is $31.00. This is a temporary, non-exempt position earning required Washington sick pay and paid holidays during the duration of the internship, but no other benefits are offered. Our office is in the Georgetown neighborhood of Seattle. Some travel to local jobsites within the greater Seattle area may be required. 

RESPONSIBILITIES

• Technical Support
• Provide first-level technical support for end users experiencing hardware, software, or connectivity issues.
• Assist with troubleshooting laptops, desktops, printers, mobile devices, docking stations, and conference room technology.
• Set up, configure, and deploy new computers and peripherals.
• Document support requests and resolutions through the IT ticketing system.
• Assist users with Microsoft 365 applications, and other business software.
• Help maintain computer workstations, monitors, and conference room systems.

• Construction Technology Support
• Assist with technology deployments at construction jobsites and project offices.
• Support setup of internet connectivity, Wi-Fi equipment, printers, and workstation hardware in jobsite trailers.
• Learn how construction teams utilize platforms such as Microsoft 365, Egnyte, Autodesk Construction Cloud, Bluebeam, and project management applications.
• Help troubleshoot basic connectivity and technology issues that impact field operations.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time.

Requirements

REQUIRED SKILLS AND QUALIFICATIONS

• Basic understanding of Windows operating systems and Microsoft Office applications
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service skills
• Ability to learn quickly and work independently while collaborating with a team
• Ability to pass a pre-employment drug test
• Must be authorized to work in the U.S. (sponsorship not available)

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Regular, predictable attendance is required.
• Subject to frequent interruptions.
• Must be able to wear personal protective equipment (PPE) as required.
• Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to observe details at close range (within a few feet of the observer).
• Ability to remain in stationary position at a computer terminal for an extended period.
• Operate a computer and other office productivity machinery, such as a copy machine, and computer printer.
• Maintain productivity in an office environment that is subject to frequent interruptions including moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to lift and carry IT equipment weighing up to 40 pounds.
• Occasionally move about inside an office building with 2 levels.
• Occasionally work in construction site trailers and active project environments.

JTM Construction, Inc. is an Equal Opportunity Employer and fully complies with all applicable federal, state, and local laws and regulations. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.