Technical Architect - Slack

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications for this position will be accepted on an ongoing basis.

Are you a hands-on technical leader who thrives translating ambiguous customer requirements into scalable, production-grade solutions across Slack and Salesforce? Are you energized by working directly with Enterprise customers to design and build integrations, custom apps, and platform configurations that unlock the full value of Slack (including Slack AI) and the broader Salesforce ecosystem? We want to talk to you!

Slack is looking for a Technical Architect to join our global project delivery organization supporting Enterprise customer implementations. We need someone who is technically deep, delivery-focused, and comfortable owning the hands-on technical build — from architecture through implementation — while partnering closely with Delivery Managers, Solution Designers, and customer technical teams.

You'll be the technical backbone of Enterprise engagements: architecting, building, and validating solutions that span Slack, Salesforce clouds, and third-party systems, while ensuring what's built is secure, scalable, and maintainable long after go-live.

What you'll be doing

• Own the technical architecture and hands-on build for Enterprise customer engagements, translating validated solution designs into working implementations
• Design and build integrations between Slack and Salesforce products (Sales Cloud, Service Cloud, Agentforce, Data Cloud) as well as third-party systems, using APIs, webhooks, and middleware platforms
• Configure and extend Slack capabilities (Workflow Builder, Slackbot skills, Slack AI, admin APIs, custom apps) to meet customer requirements, favoring the simplest viable technical path
• Partner closely with Solution Designers, Delivery Managers, and customer technical stakeholders to validate feasibility, scope technical effort, and identify risks early
• Produce and maintain technical artifacts — architecture diagrams, integration specs, configuration and deployment documentation — that support long-term maintainability
• Lead technical workshops and deep-dives with customer engineering and admin teams, troubleshooting issues and guiding trade-off decisions
• Ensure solutions follow security, governance, and scalability best practices across Slack and Salesforce platforms
• Support post-launch technical adoption, including admin enablement, troubleshooting, and platform health checks
• Continuously improve delivery practices by building reusable technical patterns, accelerators, and AI-native tooling (e.g., Slackbot skills) to increase technical delivery efficiency across engagements

What you should have

• 8-10+ years of technical architecture, integration engineering, or hands-on technical consulting experience, preferably in SaaS and/or professional services
• Demonstrated hands-on experience building integrations and custom solutions on collaboration, workflow, or CRM platforms
• Strong working knowledge of Slack (Workflow Builder, admin APIs, Slack AI, Slackbot/custom apps) and Salesforce core clouds (Sales Cloud, Service Cloud) and/or Agentforce
• Hands-on experience with API-based architecture and integration patterns (REST, webhooks, event streams, middleware such as MuleSoft)
• Solid coding/scripting ability (e.g., JavaScript/Node, Apex, Python) to build, test, and troubleshoot integrations and custom configurations
• Strong analytical and problem-solving skills, with the ability to work through ambiguity and technical trade-offs to land on a scalable solution
• Excellent communication skills for translating technical decisions to both customer technical stakeholders and delivery teams
• A collaborative mindset — comfortable partnering with Delivery Managers, Solution Designers, and customers to reach a shared technical solution
• Working knowledge of (or ability to quickly ramp on) the Salesforce Delivery Methodology
• Natural curiosity, a love of learning, and a habit of sharing technical knowledge and reusable patterns with others

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Slack is the collaboration hub of choice for companies of all sizes worldwide — ensuring the right people stay in the loop, key information stays at their fingertips, and teams stay connected, now increasingly powered by Slack AI.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.