Collection Specialist with Dutch, Kraków

Electrolux Group 

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. 

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. 

Join us in our exciting quest to build the future home!  

 
About the role: 
As a member of our Collection Team, you will collaborate with our Netherlands stakeholders to build strong business relationships with customers, resolve overdue bills, and collect payments. As the first point of contact for our Partners, you will uphold excellent customer service standards while staying well-organized and efficient. In this role, you will also have a chance to develop your credit skills. 

Note: This position requires working until 5:00 PM for up to 50% of the time each month to ensure smooth customer service for our clients. 
 
What you'll do: 

• Perform collection process for assigned entity: contact customers regarding overdue accounts and determine reasons for non-payments 

• Deliver high level of customer service 

• Monitor customer accounts and follow up on overdue accounts 

• Participate in resolution of unclear payments 

• Evaluate customer account and payment history 

• Elaborate the reports (periodical and upon request) 

• Prepare and update process maps and desktop procedures 

• Take actions to encourage timely debt payments  

• Process payments & refunds and resolve billing & customer credit issues 

 
Qualifications & Requirements: 

• Fluent Dutch and English - required 

• Solid experience in OTC Collections area 

• Confident user of SAP in the Collections field 

• Excellent analytical skills and attention to detail 

• Great communication skills & telephone manner  

• Customer-focused and a real team player 

• Efficient at working in a fast-paced environment with great time-management skills 
   

Where you will be:  

At our Global Shared Service Center, we provide essential services to all companies within the Electrolux Group worldwide. Our dedicated teams specialize in Global Finance & Accounting, HR Services, IT, Reporting & Analysis CoE, and Product Documentation.  

Benefits highlights:  

• Hybrid work environment (5 days working from home each month) 

• Medical insurance  

• Cafeteria Platform for co-financing of Multisport or vouchers  

• Extensive learning opportunities and flexible career path  

• Top Employer Poland 2024 and Top Employer Europe 2024 

• Discounts on our award-winning products 

• Discounted meals in our canteen 

• Worksmile Cafeteria Platform for co-financing of Multisport and/or vouchers  

• Extensive learning opportunities and flexible career path 

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.  

For more information go to:  www.electroluxgroup.com.