Patient Registration Representative

Job Summary and Responsibilities

As our Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.

Job Requirements

Required

• 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
• High School diploma/GED
• Experience in requesting and processing financial payments

Preferred

• 2 years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles

Where You’ll Work

Hello Humankindness

Join the Dignity Health-St. Rose Dominican, San Martín Campus, and become part of a legacy of compassionate care spanning over 70 years. As a valued member of our team, you'll contribute to southern Nevada's only not-for-profit, faith-based healthcare system, guided by the inspiring vision of the Adrian Dominican Sisters.

Dignity Health is deeply committed to providing high-quality, affordable, patient-centered care, with a special focus on serving the poor and underserved – a mission we proudly uphold at St. Rose Dominican.

At San Martín, we don't just provide medical care; we foster a holistic environment that nurtures the body, mind, and spirit. Our 147-bed facility in Las Vegas is designed with both patient well-being and employee comfort in mind. You'll work in a modern setting featuring serene spaces like the Rendina Family Healing Garden with its cascading waterfall and the reflective labyrinth designed by Robert Ferré – amenities that offer peace and tranquility not just to our patients, but to our dedicated staff as well. Our quiet chapel provides a sacred space for all seeking solace.

We are also a proud member of CommonSpirit Health, a national leader operating over 2,200 care sites across 24 states. This vast network provides unparalleled opportunities for professional growth, continuous learning, and making a profound difference on a grander scale, collectively impacting nearly 1 in 4 U.S. residents. 

If you are passionate about a career where your skills are valued, your compassion is celebrated, and your work contributes to a greater purpose, we invite you to explore opportunities at Dignity Health-St. Rose Dominican, San Martín Campus. Join our family and continue the Sisters' mission of serving people in need, while building a rewarding future for yourself.