(AME4460) Technical Digital Product Owner

POSITION IS LOCATED IN TORRANCE, CA

Job Duties:
We are the Digital Product Team for distinguished automotive finance websites, mobile app, customer service agent console, Salesforce platform capabilities, payment workflows, customer communications platforms, and other digital application tools. Our mission is to provide exemplary customer experience to foster trust and loyalty. We value each interaction as a brand building opportunity. We apply a customer centric approach – Listen, Understand, Advocate, and Anticipate – in every digital channel to provide seamless and relevant service through well-designed application functionality, workflows, and platform experiences.

We are looking for an entrepreneurial Digital Product Owner to join as a key member of our digital team, with responsibility for translating business, customer, compliance, and platform needs into application functionality and system requirements. You will own responsibilities across the entire software development life cycle for digital application projects, enhancements, releases, and production issue analysis. For example, you will drive backlog refinement and requirements grooming sessions, document functional and technical requirements, define user stories and acceptance criteria, support prioritization and sizing by analyzing technical complexity and system dependencies, prepare and perform UAT focused on validating application behavior against system specifications, support field readiness for new functionality, craft customer / field / stakeholder communications related to application changes, perform system functionality demos, and support launch readiness, warranty triage, defect analysis, root-cause review, and release stabilization.

You are as comfortable leading and collaborating with UX, marketing and training as you are working with engineering, testing, SOX, compliance and legal to translate business, regulatory, and user needs into application functionality, system workflows, technical requirements, and validation criteria. You are open to ambiguity and quickly flex for changing conditions. You use outstanding written and verbal multidisciplinary communication skills to engage business and IT partners from finance, enterprise teams, and external vendors while clarifying system requirements, technical dependencies, implementation options, and platform impacts.

As a Product Owner for a financial services provider, you are detail oriented and own a high level of accountability. You maintain high standards for project launches and operational excellence through application quality, release readiness, system reliability, technical controls, implementation discipline, cost awareness, and delivery. You are a fast learner who will become a subject matter expert on customer personas, Salesforce and mobile app platform functionality, payment flows, business rules, account conditions, data dependencies, integration points, and system behavior. You will measure and analyze platform, adoption, payment, defect, and usage metrics to support business cases, product decisions, technical prioritization, and platform reporting.

Daily tasks include:

• Lead the Product team and serve as a subject matter expert for Salesforce, mobile app, finance website, payment, and customer service console environments, including application functionality, workflows, integrations, and platform capabilities
• Write clear user stories, functional requirements, system behavior specifications, acceptance criteria, and validation criteria for digital application enhancements
• Work with Business and IT teams to document business process flows, system workflows, data flows, integration dependencies, implementation impacts, and technical status updates
• Develop and execute well-planned UAT test scripts to validate application functionality, payment workflows, business rules, system behavior, and acceptance criteria; support integration, regression, and release validation workstreams; triage defects and production issues; analyze root cause, system impacts, and regression risks; and report on testing results, risks, and release readiness
• Document system behavior, business rules, account conditions, payment logic, integration points, and acceptance criteria for development, QA, compliance, and release teams
• Validate that delivered application functionality, system workflows, and platform changes satisfy approved requirements, technical specifications, compliance needs, and release readiness criteria
• Support release planning by analyzing technical dependencies, system impacts, defect trends, production risks, and platform readiness across Salesforce, mobile app, finance website, payment, and customer communications environments
• Apply systems analysis techniques to evaluate customer, dealer, agent, payment, and compliance workflows and translate them into Salesforce, mobile app, finance website, and communications platform functional specifications
• Analyze alternative technical and platform solution options, including Salesforce capabilities, mobile app functionality, payment workflow impacts, integration dependencies, data requirements, and implementation risks
• Support nationwide customer, dealer, and field readiness for new or changed digital functionality by analyzing operational and system impacts, documenting application behavior, supporting training content related to system changes, and analyzing recurring chat line/inbox issues for product, workflow, defect, or technical resolution
• Work with CX, business, development, and testing resources to define, analyze, design, deliver, and validate user stories, system requirements, technical feasibility, and application functionality
• Lead digital product initiatives by meeting with leadership to articulate the art of the possible, evaluate alternative technical and platform solution options, define proposal plans, assess technical feasibility, identify system dependencies, estimate implementation impacts, and support approval decisions
• Support operational excellence and SLA performance by analyzing payments batch workflows, deployment impacts, maintenance releases, vendor releases, platform releases, incident trends, troubleshooting results, system dependencies, and root-cause findings; coordinate with vendors on technical release impacts, platform functionality, technical capacity, and release planning
• Lead agile sprint planning, demos, retrospectives, and backlog management while prioritizing work based on application requirements, technical dependencies, release readiness, system impacts, and business value

What will this person be working on:

• We are improving our products through large digital application projects, enhancements, releases, and production support involving application analysis, defect triage, platform stabilization, and system workflow improvements

Our products include:

• FINANCE WEBSITES Support our Finance customers in the digital web channel. Expand self-service functionality, account management workflows, payment capabilities, business rules, and system integrations to enable customers to easily manage their accounts online
• FINANCE MOBILE APP New channel to launch soon. Launch a mobile app channel for customers to make payments easily, including mobile application functionality, payment flows, account access, notifications, platform integrations, and release validation
• AGENT SERVICE CONSOLE + AGENT KNOWLEDGE Customer service representatives use the console to serve customer requests. Knowledge summarizes standard operating procedures and system-guided workflows to help representatives understand how best to do their jobs, including Salesforce console functionality, agent workflows, account conditions, knowledge content structure, and related system rules
• CUSTOMER COMMUNICATIONS + MARKETING CLOUD PLATFORM Customer communications via message center, email, SMS, web notifications, banner notifications, and partner-managed messages. Support technical platform functionality, template logic, communication workflows, data dependencies, release impacts, and platform configuration requirements

Required Skills:

• CUSTOMER FACING DIGITAL PRODUCT AND APPLICATION EXPERIENCE
• PAYMENTS WORKFLOW AND SYSTEMS EXCELLENCE
• ROADMAP + TECHNICAL PRIORITIZATION + DECISION MAKING
• PEOPLE SKILLS + PLATFORM STRATEGY
• BA/BS degree
• Agile certification for Product Owner or Scrum Master (PREFER SAFe Agile)
• Salesforce certifications PREFERRED, including Salesforce Administrator or platform/product-related certification. Else ability to gain Salesforce admin certification by year 1.

BUSINESS EXPERIENCE:

• 3-5 years of product management, product development, digital application, or product operations experience with customer-facing top brand (Fortune 500) digital products, including experience defining application functionality, system requirements, and release priorities
• 3-5 years of leadership experience coordinating mixed business / IT, internal / external, and onshore / nearshore / offshore teams through technical requirements, solution design, development, testing, release, and production stabilization activities
• 1-2 years of roadmap and business planning experience, including evaluating platform capabilities, technical solution options, system impacts, vendor tools, and RFI/RFP inputs supporting selection of digital tools and vendors
• 1-2 years of direct leadership experience, managing associates (PREFERRED)
• 2 years of payments, payment systems, financial services, or captive finance industry experience
• Mobile app product, application delivery, or release experience (PREFERRED)
• A stable work history with large enterprise organizations

The hiring range for this position is $67.00 to $74.00 per hour, which factors in various geographic regions. The base pay rate actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors.