- Location
- Mulgrave, Victoria, AUS, Australia
- Workplace
- Hybrid
- Type
- Contract
- Department
- Customer Service
- Source
- Workday
Description
Exciting Contract Opportunity at Adam Dental Supplies!
Join a well-respected dental supplies business where customer care truly matters. This is a fantastic opportunity for a motivated self-starter who enjoys helping others and wants to be part of a friendly, passionate team that genuinely enjoys coming to work. What you do here matters. You'll be supporting dental professionals who, in turn, care for their patients every day.
The Opportunity (parental leave cover)
As a Customer Service Representative within our Customer Care team, you'll be the trusted point of contact for our customers, delivering an outstanding service experience while building strong relationships over the phone and through email. This role is ideal for someone who enjoys being busy, thrives in a fast-paced environment, and takes pride in providing solutions and support to customers. You will manage inbound enquiries and proactively engage with customers to support them with:
Product enquiries and recommendations
Order processing, returns and quotations
Promotions, new products and special offers
Customer account enquiries
General administration and customer follow-up
Identifying opportunities to add value through solutions-focused conversations
Through your interactions, you'll help strengthen customer relationships, contribute to sales growth, and ensure our customers receive the exceptional support they expect.
The successful candidate will be:
Customer-focused and relationship-driven
Highly motivated and eager to learn
Positive, enthusiastic, and solutions-oriented
Reliable, accountable, and professional
Organised with excellent attention to detail
Comfortable working in a team environment
Confident communicating over the phone and via email
Skills & Experience
Previous customer service experience in a phone-based or customer-facing environment
Strong communication and interpersonal skills
Ability to build rapport and develop long-term customer relationships
Good computer literacy, including Microsoft Office
Strong organisational and administration skills
Ability to multitask and prioritise effectively
Experience working to goals, service standards, or KPIs will be highly regarded
About You
You're someone who brings energy, enthusiasm, and a genuine desire to help others. You enjoy learning, embrace new challenges, and take pride in delivering exceptional service every day. Most importantly, you're a team player who values relationships, works hard, and contributes positively to those around you.
If you're looking for an opportunity where your attitude, work ethic, and customer focus will be recognised and rewarded, we'd love to hear from you.
We welcome applications from candidates with strong customer service backgrounds across healthcare, retail, hospitality, contact centres, administration, and other relationship-focused industries. Full product and industry training will be provided.
Why Join Us?
Friendly, supportive, and collaborative team culture
Work for a respected and trusted market leader
Comprehensive onboarding and training
Ongoing development and career growth opportunities
Free onsite parking and convenient public transport access
Employee discounts on dental products
Stable business with a strong reputation in the industry
