Work Flexibility: Field-based

Field Service Engineer

Permanent Contract

Region: East Anglia Region.

Norfolk, Cambridgeshire, Essex, down to North London Outskirts.

Portfolio: Wide portfolio including: Instrumentation, Sports Med, Operating Tables, Neptune Units, Camera Stacks, iSuites

What we want:

• Someone who is self motived, independent, adaptable and organised

• Someone who values relationships and contributing to a team culture

• Someone that prioritises the quality standard of their work    

What you will do:

To maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications.  Deliver  technical assistance and documentation to internal and external customers. 

                                                                                          

Service Responsibility:                                                            

• Repair and check electronic / mechanical Stryker products

• Do annual check and calibration according to MDR on customer site

• Fulfill Service contracts with planned maintenances

• Installation of Stryker systems on customer site (e.g. Integrated OR)

• Software & Hardware Upgrades

• Delivery of technical Training to internal & external

Reporting:                                                                                     

• Efficient and thorough documentation of service activities for internal and external reference

• Scheduling of Customer visits in cooperation with Customer service

• Ensure tracebility of all field based Stryker products through reporting tools

• Attend team meetings, deliver presentations to encourage team development

Sales Support:                                                                             

• Give technical support to Product Managers and sales staff

• Give technical support to Customers and Sales Department

• Give IT support on certain instruments

• Escalade opportunities and issues appropriate

Head office support:                                                                  

• Ensure excellent follow-up on all customer initiated issues

• Ensure service provided is invoiced if not under warranty

Working conditions:

• Work will take place in a varied range of scenarios including the workshop, hospitals, and theatres

• Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff

• Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.

Job Dimensions:

• Responding to Service Complaints as defined

• Turn around time for repairs

• Profitability of the field service business

• Individual objectives as defined annual

What you need:

• Degree in engineering or qualifications in the following areas: Electrical / Electronic / Telecommunications / Mechanical / Software

• Technology Subjects

• Fluency in both spoken and written (technical and medical) English

• Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)

• Good skills in local language

Experience

• Preferred 3 years experience in medical electronics, combined with good mechanical skills

• Minimum 2 years experience in a field service environment 

• IT experience on administrative and technical level  

Competencies (skills, knowledge, requirements)

• Service minded

• Organised

• Independent

• Quality confident

• Persistent

• Good perception

• Polite

• Accurate

• Positive

• Loyal

Travel Percentage: 80%