- Location
- PA - West Chester, 1354 Boot Rd, United States of America
- Workplace
- Remote, Onsite
- Type
- Full-time
- Department
- Operations
- Education
- Bachelor
- Source
- Workday
Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Role Clarification :
This position supports physical and corporate security operations, not cybersecurity monitoring, network defense, threat hunting, vulnerability management, or IT incident response.
Work is performed on-site at the Northeast SOC in West Chester, PA; this is not a remote position.
Hours: Monday-Friday 3pm-11pm. Hours subject to change based on the needs of the business.
Job Summary
The SOC Supervisor leads assigned shift operations for a Physical Security Operations Center, provides direct oversight of Security Specialists, and supports the Manager in maintaining a consistent, professional, and responsive security operation. This is not a cybersecurity or IT SOC role; the position focuses on physical security, alarm and video monitoring, access control support, critical incident escalation, workplace safety events, facility risks, operational readiness, report quality, personnel accountability, and stakeholder coordination. This role is on-site only and will be located at the Northeast SOC in West Chester, Pennsylvania. The Supervisor is expected to make sound decisions during security incidents, ensure timely communications, and drive continuous improvement across SOC processes and shift performance.Role Clarification :
This position supports physical and corporate security operations, not cybersecurity monitoring, network defense, threat hunting, vulnerability management, or IT incident response.
Work is performed on-site at the Northeast SOC in West Chester, PA; this is not a remote position.
Hours: Monday-Friday 3pm-11pm. Hours subject to change based on the needs of the business.
Job Description
Responsibilities
- Lead assigned SOC shift operations and provide direction to on-duty Security Specialists.
- Supervise, coach, train, and support performance development for assigned team members.
- Conduct shift briefings, manage shift turnover, and maintain clear communication with leadership.
- Serve as the primary escalation point for security incidents and operational issues during assigned shifts.
Required Skills and Capabilities
- Strong leadership, communication, decision-making, incident management, and stakeholder engagement skills.
- Ability to lead a shift-based security operations team in a high-volume, time-sensitive environment.
- Ability to work on-site in West Chester, PA and provide real-time leadership presence for shift operations.
- Knowledge of physical security operations, access control, video surveillance, alarm monitoring, incident reporting, and emergency response practices.
- Ability to assess incidents quickly, prioritize response actions, and escalate to appropriate leaders and partners.
- Strong report-writing, documentation review, quality assurance, and operational follow-up skills.
- Ability to maintain confidentiality, professional judgment, and composure during critical or sensitive events.
Preferred Experience
- Previous supervisory, team lead, military leadership, law enforcement, emergency management, intelligence operations, or SOC leadership experience.
- Experience managing critical incidents and leadership-level communications.
- Experience with access control platforms, video management systems, alarm monitoring tools, and incident management systems.
- Coordinate response efforts for critical incidents including threats, crime, workplace violence, facility emergencies, natural disasters, and business continuity events.
- Monitor alarms, video, internal systems, external data sources, and news feeds for risks impacting personnel, facilities, assets, or operations.
- Focus on physical security events, facility risk, personnel safety, access control, video monitoring, alarm response, and emergency coordination rather than cybersecurity or IT systems monitoring.
- Support access control functions including badge support, access updates, remote access requests, and access control reporting.
- Review incident reports and notifications for accuracy, completeness, timeliness, and compliance with established procedures.
- Ensure timely security notifications, executive updates, and situational awareness reporting when escalation criteria are met.
- Coordinate with Corporate Security leadership, regional security teams, facility management, HR, Legal, technical teams, public safety partners, and internal stakeholders.
- Maintain operational readiness of SOC platforms, monitoring tools, access control systems, video systems, and emergency communication resources.
- Track shift performance, staffing coverage, operational metrics, incident trends, and quality assurance findings.
- Identify process improvements and help implement changes that strengthen SOC operations, reporting, training, and incident management.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Access Control (AC), Emergency Response, Security Operations, SupervisionWe believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relevant Work Experience
2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Skills
CybersecuritySOCCompliance
