Scheduling Lead - Fallen Timbers Surgical Specialists

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

Days/Afternoons (United States of America)

Mercy Health

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Bon Secours

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Scheduling Lead - Fallen Timbers

Job Summary:

 Assists the Scheduling Supervisor in managing the daily activities of the scheduling team and oversees in the absence of the supervisor. Supports in training new employees, orienting associates in processes, education, and other special projects. Utilizing a variety of resources, facilitates the scheduling of multiple departments, including related ancillary and diagnostic services, pre-operative tests, appointments, and classes. Shares information with appropriate resources to ensure smooth processing of patients. 

Essential Functions: 

•  Obtains appropriate patient data to ensure procedures are scheduled accurately and to facilitate smooth patient registration and insurance verification process. 

• Works with physicians’ offices or other hospital departments to coordinate the scheduling of surgical cases, related ancillary and diagnostic services, preoperative tests, and appointments or classes. 

• Gathers pertinent information from physicians’ offices, surgical specialty coordinators, and other ancillary departments and vendors to accurately schedule surgeries with consideration for surgical case time, instrument and equipment conflict resolution, and other required resources. 

• Notifies department staff and leadership of special equipment needs and requests. 

• Serves as primary customer relations for system with all surgeon offices, specialty nurse managers and surgical specialty coordinators, notifying them of scheduling changes, class attendees, and daily case and appointment confirmations. 

• Proactively reviews and monitors daily schedules for conflicts for multiple departments. This may include making accommodations for early requests, special room needs, or moving cases if needed to ensure smooth flow. Calls physicians offices or other departments to confirm and organize case load and other appointments. 

• Alerts scheduling leadership of potential problems. 

• Promotes teamwork through attendance in weekly team huddles and monthly staff meetings. 

• Orients new scheduling coordinators as required. 

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education:

High School Diploma or GED (required) 

Associates Degree (preferred) 

Licensure/Certification:

None

Experience:

1 year of scheduling or staffing experience (preferred) 

5 years prior surgical scheduling experience (required if exclusively supporting Surgical Scheduling team) 

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. 

What we offer
•    Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
•    Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
•    Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
•    Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.
 

Department:

Mercy Health Fallen Timbers Surgical Specialists - MPE Billing Company, LLC

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].