Job Description

• You will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement.
• The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.
• Current work authorization for Canada is required for all openings.

Business Overview

At Fidelity Clearing Canada (FCC), we are committed to delivering exceptional service and operational excellence to our clients and business partners. The Estates team plays a critical role in supporting the administration and processing of estate-related requests, ensuring transactions are completed accurately, efficiently, and in compliance with regulatory and internal requirements.

The Opportunity

As an Operations Quality Control Specialist – Estates, you will be responsible for administering Quality Control (QC) activities related to estate processing within FCC Operations. This role will focus on monitoring, evaluating, and analyzing estate-related transactions to ensure accuracy, regulatory compliance, and a superior client experience.

The successful candidate will work closely with the Estates management team to identify trends, mitigate operational risk, and support continuous improvement initiatives through reporting, quality assessments, training recommendations, and process enhancements.

What You Will Do

• Monitor and evaluate estate processing activities to ensure a high standard of accuracy, efficiency, and service delivery.
• Conduct quality reviews of estate-related transactions and documentation to confirm compliance with internal procedures and regulatory requirements.
• Review "Not in Good Order" (NIGO) estate requests to ensure deficiencies are accurately identified and communicated.
• Analyze estate processing trends, errors, and quality metrics to identify opportunities for process improvements and risk mitigation.
• Develop and maintain quality reporting, dashboards, and scorecards to track performance, quality outcomes, and action plans.
• Provide monthly trend analysis and recommendations to management on strategies to improve processing quality and operational effectiveness.
• Partner with management and Learning & Development teams to identify knowledge gaps and recommend targeted training initiatives.
• Support root cause analysis for processing errors and implement preventative measures to improve quality outcomes.
• Identify opportunities to simplify, standardize, and enhance estate processes while maintaining strong controls and compliance standards.
• Act as a subject matter resource on estate processing procedures, quality standards, and best practices.

What We Are Looking For

• Post Secondary Education, or equivalent work experience.
• Minimum 3 years of operations and/or client service experience within the financial services industry.
• Experience with estate processing, account administration, transfers, or related operational functions is preferred.
• Strong understanding of operational controls, quality assurance principles, and service level objectives.
• Experience reviewing documentation and identifying deficiencies in complex client requests.
• Hands-on experience using Dataphile is an asset.
• Canadian Securities Course (CSC) or IFIC certification is considered an asset.
• Advanced proficiency in Microsoft Excel, including data analysis, reporting, trend identification, pivot tables, and data visualization.
• Experience preparing and delivering presentations to management and business stakeholders, including communicating quality trends, insights, and recommendations.

The Expertise You Bring

• Strong analytical and problem-solving skills with a keen attention to detail.
• Ability to assess complex estate-related transactions and identify operational risks.
• Excellent organizational and time management skills with the ability to manage multiple priorities.
• Effective presentation and communication skills with confidence delivering feedback and recommendations.
• Ability to lead or participate in cross-functional process improvement initiatives.
• Strong proficiency with Microsoft Office Suite, particularly Excel and reporting tools.
• Ability to work independently while collaborating effectively across teams.
• Proven written and verbal communication skills.
• Strong interpersonal skills with a focus on coaching, collaboration, and fostering an inclusive team environment.
• Commitment to delivering a high-quality client and advisor experience through operational excellence.

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow.

For this role, your total rewards include:

• Base Salary and Discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from $60,000 to $70,000, based on experience and qualifications.
• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•    Canada's Top 100 Employers 
o    Greater Toronto's Top Employers 
o    Canada's Top Family-Friendly Employers 
o    Canada's Top Employers for Young People 
  
•    Great Place To Work® Certified 
o    Best Workplaces for Inclusion 
o    Best Workplaces for Mental Wellness 
o    Best Workplaces for Today's Youth 
o    Best Workplaces for Women 
o    Best Workplaces in Financial Services & Insurance 
o    Best Workplaces in Ontario 
o    Best Workplaces with Most Trusted Executive Teams 

•    LinkedIn Top Companies in Canada
  
•    Human Resource Director (HRD) - Best Place To Work 
o    HRD - 5-Star Benefit Program 
o    HRD - 5-Star Diversity & Inclusion Employer 

Designations
•    Canadian Compassionate Companies – Certified 
•    Benefits Canada's Workplace Benefits Award - Future of Work Strategy 
•    TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting 
•    Canadian HR Reporter's Most Innovative HR Team