Events Coordinator

Mandarin Oriental Ritz, Madrid

Mandarin Oriental Ritz, Madrid is looking for a Events Coordinator to join our Events team.

Do you enjoy coordinating events and delivering exceptional guest experiences in a luxury environment? Are you highly organised, service‑driven and detail‑oriented? Do you thrive in roles that combine client interaction, administrative coordination and operational follow‑up? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the world’s most luxurious hotels, resorts and residences, recognised for delivering legendary service inspired by Asian heritage and contemporary luxury.

Mandarin Oriental Ritz, Madrid is an iconic five‑star hotel located in the heart of the Spanish capital. This Belle Époque palace, set within Madrid’s renowned Art Triangle, combines over a century of history with elegant design, outstanding service and exceptional event spaces.

About the job

Based at Mandarin Oriental Ritz, Madrid, within the Events Department, the Events Coordinator provides key support in the coordination, administration and follow‑up of banqueting and events activity, ensuring excellent client service, smooth internal coordination and full compliance with Mandarin Oriental standards.

The role reports to the Events Manager / Director of Events.

As Events Coordinator, you will be responsible for the following duties:

• Support the coordination and execution of banqueting and events services, ensuring a seamless guest experience.
• Maintain an in‑depth knowledge of the hotel’s banqueting offer, menus and beverage selections.
• Coordinate service flow between banqueting service teams and the kitchen.
• Prepare and manage databases, reports and internal documentation as required.
• Advise clients on menu composition, beverages and event setup, including allergen information and special dietary requirements.
• Ensure correct setup and organisation of service stations, event spaces and table layouts according to specifications.
• Act as a key point of contact for clients, ensuring satisfaction before, during and after events.
• Manage client enquiries via telephone and email, ensuring timely and professional responses.
• Prepare quotations, contracts and follow‑up proposals.
• Coordinate site inspections and client visits.
• Issue service orders and prepare all required pre‑ and post‑event documentation.
• Manage event billing, deposits and post‑event follow‑up in collaboration with internal teams.
• Coordinate with other hotel departments to ensure all contracted services are delivered as agreed.
• Promote up‑selling of hotel products and services when appropriate.
• Support other Food & Beverage outlets when operationally required.
• Ensure compliance with hygiene, safety, fire‑life‑safety and company standards at all times.

As Events Coordinator, we expect from you:

• Experience in events coordination, banqueting sales or hospitality operations, preferably within luxury hotels.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal abilities, with a client‑focused mindset.
• Ability to manage multiple tasks and priorities in a dynamic environment.
• Commercial awareness, including up‑selling and revenue‑focused service delivery.
• Proficiency in administrative systems and office tools.
• Teamwork skills and the ability to collaborate across departments.
• Commitment to Mandarin Oriental values, service culture and LQEs.

Our commitment & benefits

Learning & Development. Tailored learning and development programmes to support leadership growth and continuous improvement.
MOstay. Complimentary stays ranging from 3 to 10 nights and exclusive rates at Mandarin Oriental hotels worldwide.
Health & Colleague Wellness. Health benefits and wellbeing initiatives, including access to on site physiotherapy, as well as the option to enjoy private medical insurance as part of a flexible benefits scheme (approx. €48.79/month).
Retirement & Security. Retirement plans based on length of service and additional social benefits.
Local Benefits. Meals on duty, uniform and laundry service.
Engagement & Community. Regular town halls, team events, colleague celebrations including Three Kings celebrations and retirement recognitions, volunteering opportunities, and access to a Social Fund providing support to colleagues in need.
Salary. Salary package in accordance with the Madrid Accommodation Agreement.

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