Field Service Technician

Description

POSITION SUMMARY

The Field Service Technician is responsible for diagnosing, repairing, and maintaining customer-owned and company-owned heavy equipment at branch locations and customer job sites. This position requires strong technical and mechanical ability, professionalism, and a customer-focused mindset while working independently and as part of a team.

This position is classified as a safety-sensitive role. The technician must perform all duties with a strong commitment to safety, including safe operation of company vehicles, tools, and equipment, and full compliance with company safety policies, DOT regulations, and all applicable laws.

KEY RESPONSIBILITIES

• Repair and maintain heavy and compact construction equipment, including hydraulic, electrical, and mechanical systems in the field and at branch facilities
• Diagnose mechanical, hydraulic, and electrical issues using schematics, service manuals, diagnostic tools, and software
• Communicate professionally with customers regarding equipment condition, repairs, and recommendations
• Accurately document labor time, job notes, repair notes, parts usage, inspections, and repair details per company policy in the company's operating systems
• Access manufacturer websites for service manuals, software updates, diagnostics, and warranty documentation
• Identify and report additional repair or maintenance needs to management
• Capture required images and videos of repairs and failed components
• Maintain cleanliness, organization, and inspections of company service trucks and tools
• Manage inventory of new and used parts on assigned service truck
• Operate company vehicles in a safe, responsible manner at all times
• Obey all traffic laws, DOT regulations, and company vehicle policies while driving
• Report vehicle safety issues, incidents, or violations immediately per company policy
• Work collaboratively with technicians, parts personnel, and management
• Follow all safety policies, procedures, and job site requirements
• Participate in safety documentation, inspections, and corrective actions as required
• Assist with equipment setup, inspections, and preventative maintenance
• Attend required training and manufacturer schooling
• Perform other duties as assigned by management

Requirements

Skills & Experience

• Strong mechanical aptitude with experience in heavy and compact equipment repair
• Working knowledge of diesel engines, hydraulics, electrical systems, and powertrain components
• Ability to use diagnostic equipment, laptops, and manufacturer software (training provided as needed)
• Ability to read and interpret hydraulic and electrical schematics
• Experience using diagnostic software, laptops, and electronic service tools
• Strong troubleshooting and problem-solving skills
• Ability and willingness to learn and stay current with new equipment, systems, and technologies
• Basic computer skills for time entry, service documentation, communication, and parts lookup
• Good communication skills and a professional attitude

Physical, Licensing, Tools, & Safety Requirements

• Valid driver’s license and ability to meet company and General Liability driving requirements
• Must pass a DOT physical
• Must maintain a safe driving record
• Ability to lift, carry, push, and pull parts and components weighing approximately 10–75 lbs
• Frequent standing, walking, bending, kneeling, and reaching
• Ability to climb ladders, stairs, and access all areas of equipment
• Forklift operation required
• Ability to travel as needed for service calls and training
• Must be able to perform at customer job sites, branch facilities, and outdoors in varying weather conditions
• Must be able to handle regular exposure to heavy machinery, noise, grease, and moving equipment
• Must supply and maintain personal tools required to perform the job