Computer, Application Support

2.0 Description and Scope of Work

The key duties of the position available at the Supreme Court of Canada, include but are not

limited to:

• Work in a Microsoft Windows 10 & 11 environment using Microsoft Office Suite 2013 and

2019

• Installation, configuration and troubleshooting of iPhone’s and windows devices
• Analyze technical issues and recommend effective solutions
• Work effectively under pressure and manage multiple conflicting priorities
• Communicate effectively orally and in writing in both official languages

3.0 SCC: Mandatory Requirements

Education:

Graduation from a two-year program of study from a recognized post -secondary institution with

acceptable specialization in computer science, information technology, information management or another specialty relevant to t he position to be staffed, or an acceptable combination of education, training and experience.

Experience and Knowledge:

• Recent* experience with providing first line helpdesk technical support.
• Recent* experience in the installation, configuration, upgr ade, maintenance and troubleshooting of personal computers and peripheral devices.
• Recent* experience in the installation, configuration and troubleshooting Windows 10 and/or 11 and Microsoft Office Suite, including Internet Explorer or Edge
• Experience in providing IT training and guidance to end users.
• Knowledge of computer systems in a Microsoft Windows 10 or 11 environment using

Microsoft Office Suite 2007 or higher.

• Knowledge of troubleshooting techniques and problem escalation procedures.

*Recent is deemed to mean within the last five (5) years.

Abilities:

• Ability to analyze technical problems, assess options, and propose and implement solutions
• Ability to work effectively under pressure and manage multiple conflicting priorities

• Ability to communicate effectively orally
• Ability to communicate effectively in writing

M1 Graduat ion from a t wo -year program of st udy from a recognized post -secondary inst it ut ion wit h accept able specializat ion in comput er science, informat ion t echnology, information management or another specialt y relevant t o t he posit ion t o be st affed, or an accept able combinat ion of educat ion, t raining and experience.

M2 Recent * experience wit h providing first line helpdesk t echnical support . Recent * experience in t he inst allat ion, configurat ion, upgrade, maint enance and t roubleshoot ing of personal comput ers and peripheral devices. Recent * experience in t he inst allat ion, configurat ion and t roubleshoot ing Windows 10 and/or 11 and Microsoft Office Suit e, including Int ernet Explorer or Edge. Experience in providing IT t raining and guidance t o end users. *Recent is deem ed to m ean within the last five (5) years.

M3 Knowledge of comput er syst ems in a Microsoft Windows 10 or 11 environment using Microsoft Office Suit e 2007 or higher. Knowledge of t roubleshoot ing t echniques and problem escalat ion procedures.

M4 Abilit y t o analyze t echnical issues and recommend effect ive solut ions. Abilit y t o work effect ively under pressure and manage mult iple conflict ing priorit ies. Abilit y t o communicat e effect ively orally. Abilit y t o communicat e effect ively in writ ing.