Solutions Support Engineer

Overview

Solutions Support Engineers at Edmund Optics (EO) work within the Advanced Manufacturing Division (AMD) of the Sales team and are responsible for directly interfacing with customers who are interested in learning more about EO’s custom manufacturing capabilities.  Solutions Support Engineers perform job functions such as reviewing incoming custom requests for quote (RFQs), determining initial technical and business feasibility of such requests, and working with Solutions Engineers to establish market-competitive pricing and closing the sale. 

Responsibilities

• Answer customer technical questions toward development of custom sales opportunities via phone, chat, and email.
• Help facilitate the pre-sales process for custom opportunities from unmanaged accounts, including reviewing RFQs for completeness and technical feasibility and entering requests into EO’s internal tools.
• Recognize and communicate significant custom sales opportunities to Inside and Outside sales colleagues.
• Work closely with other Solutions Engineers to stay current with manufacturing and test capabilities.
• Assist in a variety of side tasks (e.g. technical content creation, data clean-up, etc.) to better support AMD customers and colleagues.
• Assist at industry tradeshows (up to 2-3 times per year).
• Comply with federal, state, and company policies, procedures, and regulations

Qualifications

To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Required Skills & Abilities:

• Basic knowledge and technical aptitude in optics or a related field
• Basic customer service skills and phone etiquette
• Professional demeanor
• Proficient in active listening and effective communication
• Capable of critical thinking, deductive reasoning, and problem solving
• Ability to review, edit, and draft technical documents such as optical component drawings and spec sheets
• Ability to work independently and as part of a team
• Capable of multi-tasking and tolerating a high level of stress
• Capable of keeping track of numerous ongoing customer conversations
• Requires minimal supervision and direction
• US citizenship or permanent residency (green card)

Education/Experience:

Minimum: Associates degree or Bachelor’s degree in Engineering, Physics, or related field.

 

Physical Requirements:

Ability to operate office equipment; ability to sit at desk or PC for long periods of time; work in office setting.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Think you meet some of the requirements but not all? Studies have shown that women and people of color are less likely to apply to jobs for which they do not meet every qualification. If you see a role that interests you, we encourage you to apply, regardless of whether or not your experience is completely aligned with the job description. Edmund Optics is committed to becoming the most diverse, equitable, and inclusive workplace within the Optics and Photonics Industry and beyond. You may be a great candidate for this role or others within Edmund Optics.

 

Compensation Range Transparency:

At Edmund Optics, we are committed to transparency and equity in our hiring practices. The posted salary range for this role reflects the expected base pay. The actual offer will be based on multiple factors, including but not limited to relevant skills, education, work experience, business needs, and geographic location.

 

Salary Range:$58,000 – $65,000 per year

Benefits:

• Medical, Dental, and Vision Insurance
• Life, AD&D, Short and Long-Term Disability Insurance
• Generous Paid Time Off (PTO)
• Tuition Reimbursement
• 401(k) Retirement Plan with Company Match up to 3%
• Daycare and Gym Reimbursement
• Paid Parental Leave and New Mother Benefits
• Training and Development Opportunities

Availability of these benefits may depend on the country and employment type.