- Location
- Work from Home Alabama, United States of America · Work from Home Michigan · Work from Home Louisiana · Work from Home Nebraska · Work from Home Missouri · Work From Home Wisconsin · Work from Home South Carolina · Work from Home Kentucky · Work From Home Delaware · Work from Home Tennessee · Work from Home Illinois · Work From Home Virginia · Work from Home Georgia · Work From Home Minnesota · Work from Home Iowa · Work From Home Oregon · Work from Home Washington · Work From Home Mississippi · Work from Home North Carolina · Work from Home Wyoming · Work From Home Arkansas · Work From Home Pennsylvania · Work from Home Indiana · Work From Home Oklahoma · Work From Home Utah · Work From Home Texas · Work from Home Rhode Island · Work From Home Nevada · Work from Home Colorado · Work From Home Arizona · Work From Home South Dakota · Work From Home Idaho · Work From Home Florida · Work From Home Maryland · Work from Home West Virginia · Work from Home Ohio · Work from Home New Hampshire · Work from Home Kansas · Work from Home Connecticut · Work from Home Massachusetts
- Workplace
- Remote
- Type
- Full-time
- Department
- Healthcare
- Seniority
- Lead
- Experience
- 1+ years
- Closing date
- Today
- Source
- Workday
Description
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Job Requirements:
• Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to
• Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly
• Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans
• Resolve customer escalations
• Responsible for communication between contact center management, client and associate
• Participate in associate selection and interviewing process
• Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations
Qualifications:
• Applicable Healthcare Insurance License or ability to obtain license within 30 days of hire
• Bachelor’s degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience
• Previous call center experience preferred
• Prior supervisory or leadership experience preferred
• Proven sales experience preferred
• Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook
• Excellent oral and written communication skills
• Strong organizational and interpersonal skills
• Schedule flexibility
• Analytical and problem-solving skills
• Strong ability to multitask
• Ability to function in a fast paced environment
• Dependability regarding completion of assignments and attendance
• Ability to pass a drug screen and background check
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
