Patient & Family Engagement Coordinator - Clinical Labs

Primary Location

Burnet Campus

Department

Lab Administration

Shift

Day (United States of America)

Schedule

Full time

Weekly Hours

40

FTE

1

Employee Status

Regular

 

*Expected Starting Pay Range

$22.18 - $27.73

*Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

 

JOB RESPONSIBILITIES

• Program - Program & project management, implementation & execution as described in other Engagement roles. Scope of work is enterprise-wide. Demonstrates ability to implement projects successfully. Manages multiple projects simultaneously, works both independently and in a team environment, and works efficiently and creatively to meet deadlines. Data & analytics - Demonstrates problem solving and decision making skills as well as the ability to exercise sound judgment. Coordinates and facilitates development of family partners who engage in enterprise-wide boards and committees, councils, strategic planning, and strategic improvement efforts, specifically working with Chief Safety and Experience Officers. Provides orientation and consultation for other engagement specialists.

• Patient and Family Partnership and Family Centered Care Education - Has knowledge of Family centered care and patient family engagement strategies and best practices. Provides effective education and advocacy for family engagement to all levels of the organization. Facilitates patient and family participation in trainee education house-wide (e.g., medical resident and fellow education). Provides logistical support and education to departments forming their own PFACs. Coordinates communication and collaboration among the PFACs to address broad-reaching improvement efforts. Shares expertise nationally and internationally through correspondence, phone calls, attendance/presentations at national conferences, and other related events.

• Recognition Activities - partners with organizational leaders to highlight and recognize engagement efforts enterprise-wide. Demonstrates strong strategic connections across organizational priorities.

• Tracking and data analytics - Participates in improving organizational performance through recommending areas or approaches for improvement activities, collecting data and providing input to multiple departments discussions and decisions. Documents engagement activities in a standard database. Reports to organizational leaders (Board of trustees, Serious Harm collaborative) at least quarterly. Leads effort to report annually on the work of engagement teams across the organization. Collaborates with engagement specialists from other organizations to compare data and outcomes.

• Project management - Proficient in project management. Provides leadership and work direction to staff and other PF engagement specialist in the completion of multiple, complex projects with a variety of stakeholders for far reaching impact. Consults with leader for guidance.

Coordinates and facilitates development of family partners who engage in enterprise-wide boards and committees, councils, strategic planning, and strategic improvement efforts, specifically working with Chief Safety and Experience Officers. Provides orientation and consultation for other engagement specialists.

JOB QUALIFICATIONS

• Bachelor's degree in a related field OR equivalent combination of education and experience

• 5+ years of work experience in a related job discipline

• Additional qualifications, since the position is housed in the clinical labs:

· Candidate must be trained and proficient in phlebotomy.

·  Ability to perform venipuncture and specimen collection safely and accurately.

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. 

 Cincinnati Children's is: 

• Recognized by U.S. News & World Report as a top 10  best Children's Hospitals in the nation for more than 15 years 

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding 

• Recognized as one of America’s Best Large Employers  (2025), America’s Best Employers for New Grads (2025) 

• One of the nation's America’s Most Innovative Companies as noted by Fortune 

• Consistently certified as great place to work 

• A Leading Disability Employer as noted by the National Organization on Disability 

• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) 

 We Embrace Innovation—Together.  We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. 

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability