Senior Financial Service Lead

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.

We are seeking a Senior Financial Service Lead for our First Quality Consumer Products company located in McElhattan, PA. This position is responsible for the management of assigned customer accounts including credit evaluations, financial reviews, collections, and Market Development Funding (MDF) levels. Evaluate and maintain accrual accounts sufficient to adequately cover promotional and other expenses associated with customer accounts. Partner with Sales Ambassadors and cross-functional supply chain leaders to facilitate financial efficiencies in the order to cash process.

Primary responsibilities include:

• Primary point of contact for internal and external stakeholders for all commercial finance aspects of assigned customer accounts

• Collection of customers account balances via phone and email

• Review, investigate and resolve customer’s deductions, discrepancies, and claims in assigned time frame by engaging with cross-functional supply chain and sales colleagues.

• Perform root cause analysis and interact with cross–functional colleagues to identify areas of improvement to limit reoccurrences of unauthorized claims due to internal deficiencies on assigned accounts.

• Issue credit and debit memos as required to clear approved customer claims or identify chargebacks to customer accounts.

• Release orders that go on credit hold

• Evaluate and maintain sufficient MDF and other customer accrual accounts for customer promotional and sales related expenses using Vistex.

• Prepare monthly reports to Sales team and Finance team as needed.

• Create and maintain Vistex agreements to ensure proper accruals for promo and rebated related customer programs.

• Perform maintenance on customer files within ERP system as needed.

• A specialist on complex technical and business matters. Work is highly independent.

• May assume a team lead role for the work group.

• Supervises a team of 2-3 Financial Services Analysts

• Leads complex projects and/or accounts.

• Any other duties as assigned.

The ideal candidate should possess the following:

• Bachelor’s Degree in Finance, Business or Accounting

• Experience in roles with exposure to commercial processes.

• Typically requires 5 years of related experience.

• Proficient in Microsoft Office applications

• Experience in ERP systems such as SAP

• Knowledge of US GAAP basic principles and elements of internal controls

• Understanding of manufacturing accounting environment and commercial processes.

• Experience working independently with limited supervision.

• Experience interacting with different departments

What We Offer You

We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:

• Competitive base salary and bonus opportunities

• Paid time off (three-week minimum)

• Medical, dental and vision starting day one

• 401(k) with employer match

• Paid parental leave

• Child and family care assistance (dependent care FSA with employer match up to $2500)

• Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)

• Tuition assistance

• Wellness program with savings of up to $4,000 per year on insurance premiums