Sales Account Manager

Application Deadline: 19 July 2026

Department: Sales & Marketing

Employment Type: Fixed Term - Full Time

Location: Kenya - Nairobi

Description

Key Responsibilities

• Responsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set.
• Responsible for prospecting new accounts.
• Conduct site inspections.
• Adhere to the Corporate Standard Operating Procudures.
• Follow up of tentative bookings in the assigned markets.
• Detailed knowledge of competitor set.
• Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel.
• Responsible for timely contracting from the client base responsible for.
• SMART contracting to ensure optimum yielding during annual rate negotiations.
• Attend trade shows, sales blitz, workshops, etc. in the assigned markets.
• Assist the Director of Sales / Director of Sales & Marketing in defining an annual sales action plan and execute set actions accordingly.
• Assist the Director of Sales / Director of Sales & Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions.
• Execute sales actions within set cost budget structure.
• Update OPERA contact database at all times.
• Cross sell other Kempinski Hotels.
• Understand, and follow the Company Sales Vision.
• Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.

Skills, Knowledge and Expertise

• Be a Kenyan citizen
• University degree or diploma in a business-related field
• Minimum two (2) year experience in a similar position, preferably in a 4/5 star hotel.
• Ability to work and communicate in a multinational environment.
• Computer literacy adapted to the field of Sales