CUSTOMER SERVICE TECHNICIAN I

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.   Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. 

JOB SUMMARY
Responsible for performing customer service and technical duties in support of the meter reading and service connection/disconnection process.
 

• Coordinates the disconnect field process for non-payment; delivers cut-off notice cards to customers; disconnects service; reconnects service following payment.
• Processes service orders; advises other departments of services required to complete orders; schedules orders for completion; keys completed service orders.
• Re-reads questionable meters.
• Provides information to other City staff; identifies meter locations on maps.
• Performs assigned after-hours duties; meets customers to collect fees and restore services; assists in the location of meters after-hours.
• Monitors and assists in reducing meter tampering by removing electric meters and installing locks; notifies utility dispatch and supervisor of stolen meters.
• Delivers bills to Housing Authority for forwarding to customers.
• Checks businesses for City issued Privilege License Inspection Forms as dictated by work processes.
• Performs other related duties as assigned.

Education and Experience:

• High school diploma or equivalent. 
• One (1) years' experience in a related field of work. 
• Or an equivalent combination of education and experience.  

Special Qualifications:

• None

Knowledge, Skills, and Abilities: 

• Knowledge of utility meter reading, including automatic reading systems.
• Knowledge of utility field operations related to customer service.
• Knowledge of credit privacy laws.
• Knowledge of safe work practices.
• Skill in analyzing problems and identifying solutions.
• Skill in preparing clear and accurate reports.
• Skill in establishing cooperative and productive working relationships.
• Skill in setting priorities for competing projects.
• Skill in performing mathematical calculations.
• Skill in operating computers and other standard office equipment.
• Skill in interpersonal relations.
• Skill in oral and written communication.

SUPERVISORY AND MANAGEMENT RESPONSIBILITIES

• None

PHYSICAL DEMANDS

• The work is sedentary work which requires sitting prolonged periods. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Required to have close visual acuity to perform an activity such as: viewing a computer terminal; extensive reading. .

WORK ENVIRONMENT

• The work is typically performed in an office and outdoors. The employee is exposed to noise, dust, dirt, grease, and occasional cold or inclement weather. The work may require the use of protective devices, such as masks, goggles, or gloves.