Hiring.Camp

Executive - Customer Service Support

Alleima

·

4 days ago

Location
Mehsana SMT Tube PU, India
Type
Full-time
Department
Customer Service
Closing date
Today
Source
Workday

Description

Location

Mehsana SMT Tube PU, India

Department Responsibility

  • Co-ordinate with sales units India from order receipt to execution.

  • Communication and coordination with Process Team and SU India on technical requirements.

  • Order booking into system (following all processes for approval)

  • Generate and release order acknowledgement to SU India. Release order to production.

  • BIS and End Customer Registration as per Plan

  • Communication to SU India on status of all orders.

  • Coordination with production and QA for the “Delivery Precision” for all customer orders

  • Coordinate with SU India and PU for all dispatches to customers including Logistics.

  • Coordinate with direct purchase team for raw material requirement for all customer orders.

  • Coordinate for Customer Surveys and feedback from all customers.

  • Responsible for documentation of all Customers and follow the proper distribution and dispatches of the documents to the customers and SU Globally

  • Ensuring the correctness of Customer Order and order acknowledgement. CITP approval / customer clearance, etc. Responsible for record keeping.

  • Coordinate customer visits. Coordinate Service & Product related customer complaints.

  • Follow all statutory requirements of the company.

  • Customer information / communication to be passed on to all stake holders in plant.

  • To prepare PTR data for different product Accounts under PU

  • To develop statistical tools for Monthly/quarterly order analysis for management review

  • To develop statistical tools for Monthly enquiry analysis

  • MIS Updating.

EHS Responsibility

  • Carry out activities to demonstrate EHS leadership and act as a role model.

  • Work according to Alleima Safety Principles towards the vision of zero harm.

  • Ensuring all actions in the department are in the direction of achieving the company’s qualitative & quantitative targets.

  • Ensure the department working & maintaining record as per the ISO 9001, ISO 45001

Required Competencies:-

  • Alleima Business Understanding

  • Good Communication skills to communicate effectively with SU

  • Knowledge of stainless-steel tube products & sizes

  • Planning

Authority:

  • Escalate to SCM Manager if customer requirements are not fulfilled.

  • Have an authority to stop unsafe process, work, task or behavior to prevent any potential harm to the people, environment or property

 

Accountability:

  • Bringing solutions by being proactive and taking the initiative at work.

  • Being Empathetic and work closely with All stakeholders.

Education Qualification :-

Diploma and Degree in Mechanical Engineering

Experience Required:-

2 to 5 Years

Interested candidates may send their resumes on

[email protected]

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