Practice Manager I

Description

About the Company

Primor Health dba Rise Health is a multi-state, value-based primary care organization dedicated to delivering proactive, high-quality care to Medicare patients. We focus on prevention, care coordination, and operational excellence to improve outcomes for the communities we serve. As we continue to grow across Texas, New Mexico, and Nevada, we are building the teams, systems, and capabilities needed to scale a high-performing care model. For candidates who want to do meaningful work in a fast-moving environment, Primor offers the opportunity to make a visible impact while growing with the organization. 

Position Summary

The Practice Manager I is responsible for overseeing the daily operations of a medical or healthcare practice with 1-3 providers and support staff, ensuring efficient workflows, quality patient care, financial performance, and regulatory compliance. This role manages both administrative and clinical staff, working closely with providers to align operational goals with strategic priorities. 

The successful candidate will be responsible for the following:

Key Responsibilities:

Operations Management:

• Oversee daily practice operations, including patient flow, appointment scheduling, front desk, billing, and clinical support.
• Develop and implement policies and procedures to ensure efficiency, patient satisfaction, and compliance.
• Coordinate maintenance of medical equipment and facilities.
• Monitor and manage inventory, ordering supplies as needed.

Staff Supervision & HR:

• Recruit, hire, train, and supervise administrative and clinical staff.
• Conduct performance reviews and support staff development and training.
• Resolve conflicts, manage schedules, and ensure adequate staffing levels.
• Foster a positive, team-oriented work environment.

Financial Oversight:

• Monitor revenue cycle, billing accuracy, and insurance claims.
• Manage practice budgets, expenses, and financial reporting.
• Analyze financial performance and recommend improvements to increase profitability.
• Ensure compliance with payer contracts and reimbursement guidelines.
• Compliance & Quality Assurance:
• Ensure the practice complies with healthcare laws, regulations (HIPAA, OSHA), and accreditation standards.
• Implement quality assurance and risk management processes.
• Prepare for audits and maintain accurate documentation.
• Patient Relations & Experience:
• Ensure high standards of customer service and patient satisfaction.
• Address patient concerns or complaints professionally and promptly.
• Oversee patient communication, registration, and records management.

Requirements

Qualifications:

• High School diploma required, prefer Associates degree or some college credits in related field but not required.  
• Bilingual Preferred- English/Spanish
• Minimum of 1-3 years of professional experience in primary care or ambulatory clinic operations, with proven success in managing day-to-day workflows, patient flow, and clinical efficiency.  
• Ability to retain and develop staff, including mentoring and maintaining a positive work culture that supports teamwork and accountability.  
• Excellent interpersonal and communication skills, with the ability to collaborate effectively with physicians, advanced practice providers, clinical staff, and executive leadership.