Global Support Specialist

We have an exciting opportunity within Envoy Global’s Global Immigration Operations team for a highly motivated Global Support Specialist to join us on a full‑time, permanent basis. In this role, you will play a critical part in supporting our global immigration teams across multiple regions by ensuring accurate case setup, seamless document management, and timely administrative coordination.

As our Global Support Specialist, you will be required to: 

Case Setup & Coordination

• Manage end‑to‑end setup of new assessments and immigration cases received through various communication channels.
• Ensure accurate and timely entry of client information, case details, and relevant data into internal systems.
• Assign case owners and preparers to ensure seamless workflow across teams and regions.

Document Management

• Handle secure collection, uploading, and organization of client documents, including passports, CVs, job descriptions, diplomas, employment contracts, questionnaires, and other required materials.
• Ensure proper storage and categorization of files across document repositories and case management platforms.
• Support secure document transfers between systems and stakeholders.

Case Maintenance & Closure

• Assist Case Managers in updating case notes, maintaining public case records, and performing routine case audits.
• Support the completion and submission of immigration forms as required by regional authorities.
• Facilitate proper case closure by ensuring all documents, data points, and records are complete and compliant.

Quality, Compliance & Reporting

• Maintain high standards of accuracy and data integrity in all case-related updates.
• Support internal reporting needs and ad‑hoc audit requests from leadership or compliance teams.
• Follow established workflows and contribute to continuous improvement of operational processes.

Administrative & Team Support

• Provide general administrative assistance to support regional teams and Case Managers.
• Collaborate effectively in a fast-paced, global environment and contribute to overall team efficiency.
• Assist with additional operational tasks and projects as assigned by the Team Lead.

To apply for this role, you should possess the following skills, experience and qualifications: 

• Strong verbal and written communication skills with the ability to interact professionally across global teams.
• Excellent organizational and time management skills, with the ability to prioritize tasks in a fast paced environment.
• High attention to detail and accuracy when handling data, documents, and case information.
• Solid proficiency in MS Office Suite (Word, Excel, Outlook, etc.) and comfort working with digital platforms and internal systems
• Strong willingness to learn, adapt, and grow within a dynamic global team environment.
• A proactive, process oriented mindset with a commitment to delivering high quality work.

Why Envoy Global

• Work with globally recognized corporate clients
• Collaborative, people-first culture