Part-Time Client Care Representative (CCR)

Love animals? Even better with people? We should talk.

When a pet needs urgent medical attention, the person who welcomes them can make all the difference.

At AcutePet Urgent Care in Solon, we're looking for a Part-Time Client Care Representative (CCR) who brings compassion, confidence, and a welcoming attitude to every interaction.

Our veterinary team provides emergency-level care in an urgent care setting, and our CCR's play an essential role in creating a positive experience for pets, their families, and our hospital team.

What You'll Do

• Welcome clients and their pets with warmth, empathy, and professionalism.

• Answer incoming calls, respond to questions, and help pet parents understand what to expect during their visit.

• Manage client check-ins, check-outs, payments, and medical records.

• Communicate with the veterinary team to support a smooth and efficient client experience.

• Help families navigate stressful situations with patience and compassion.

• Keep the reception area organized, welcoming, and running smoothly.

What Makes You a Great Fit

• You genuinely enjoy working with people and helping them feel cared for.

• You can stay calm, organized, and kind when things get busy.

• You're a strong communicator who knows how to listen.

• You're comfortable with computers, multitasking, and learning new systems.

• You enjoy being part of a team where everyone pitches in.

• Previous veterinary or medical reception experience is a plus, but strong customer service experience is valuable, too!

Why AcutePet?

We're a veterinarian-owned urgent care organization built around great medicine, strong teams, and compassionate care for pets and the people who love them.

Here's what you can expect:

• Meaningful work: Make a difference for pets and their families every shift.

• Supportive teammates: Work alongside people who care about one another and the patients we serve.

• No overnight shifts: Our hospitals operate from 10 a.m. to 10 p.m.

• Holiday closures: We're closed Thanksgiving, Christmas Eve, and Christmas Day.

• Room to learn: Build valuable skills in veterinary medicine, client communication, and hospital operations.

Apply today and become part of the AcutePet Solon team!

AcutePet Urgent Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law. We provide reasonable accommodations to qualified individuals with disabilities and to applicants who need assistance during the hiring process. To request an accommodation, please contact Human Resources.