Head of Mall / Retail Centre Operations
Fuku
·- Location
- Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia · published
- Type
- Full-time
- Department
- Operations
- Seniority
- Director
- Source
- Workable
Description
Lead high-profile operations for Malaysia’s premier luxury outlet destinations, reporting directly to the President & COO, and transform regional retail experiences.
Why You Should Apply
-Command Operational Excellence: Oversee two iconic, premier luxury retail landmarks.
-High-Impact C-Suite Visibility: Work closely with top leadership to shape executive-level strategy.
-Strategic Autonomy: Drive multi-site commercial growth and operational direction with full accountability.
What You Will Do
-Spearhead Site Operations: Oversee daily facilities management, engineering, and M&E operations across destinations.
-Provide Technical Leadership: Set strategic direction for building systems, infrastructure management, and asset care.
-Lead High-Performing Teams: Mentor, empower, and direct a dedicated team of 24 professionals.
-Drive Financial Efficiency: Manage multi-million ringgit budgets, optimizing costs while maintaining premium standards.
-Ensure Safety & Readiness: Champion top-tier emergency response protocols and strict regulatory compliance.
-Foster Key Partnerships: Build strong relationships with high-end luxury brands, government authorities, and key contractors.
Experience You Need
-Education: Bachelor’s degree in Engineering, Facilities Management, or a related field.
-Industry Experience: Proven track record leading large-scale commercial or retail property operations.
-Technical Expertise: Deep knowledge of complex M&E infrastructure, building management systems, and safety compliance.
-Financial Acumen: Demonstrated success in multi-million ringgit budget management and strategic cost containment.
-Vendor & Safety Management: Strong history of driving vendor accountability and enforcing world-class safety standards.
Nice to Have
-Experience scaling operations across multi-site commercial property portfolios.
About the Company
-A joint-venture leader in luxury outlet destinations, renowned for setting international standards in retail and guest experience.
Work Arrangement & Benefits
-Location: Based in Kuala Lumpur with regular bi-weekly travel to Johor.
-Hours: Standard weekday schedule with strategic weekend operational coverage as needed.