(USA) Manager, Quality Assurance

Position Summary...

Role summary: The Manager, Quality Assurance, leads the development and execution of quality assurance programs to ensure consistent service delivery and customer satisfaction. This role involves analyzing quality data, identifying improvement opportunities, and collaborating with stakeholders to implement effective solutions. The position requires overseeing quality audits, managing corrective actions, and fostering continuous improvement while supporting team development through coaching and mentoring. The manager ensures compliance with company standards and promotes a culture of integrity, accountability, and operational excellence to drive business results and enhance overall service quality. About the team: The Quality Assurance team at Walmart Brands leads product quality initiatives to ensure reliable performance and customer satisfaction across categories. This team collaborates closely with Product Development, Merchandising, Sourcing, Packaging, suppliers, and testing laboratories to embed quality standards throughout the product lifecycle. They analyze data, customer feedback, and quality metrics to drive continuous improvement and corrective actions. The team fosters clear communication, accountability, and cross-functional coordination while promoting professional growth through coaching and development. Committed to upholding Walmart’s values, the team ensures adherence to policies and supports a culture of integrity and operational excellence.

What you'll do...

What you'll do:

• Manage quality assurance processes by conducting audits, analyzing key quality drivers, and delivering actionable feedback to improve customer service levels.
• Develop, implement, and evaluate quality assurance programs incorporating industry best practices to enhance operational effectiveness.
• Collaborate with stakeholders to identify training needs, recommend process improvements, and ensure corrective actions are executed.
• Oversee quality assurance plans, document processes, and communicate findings and recommendations to leadership.
• Lead, mentor, and develop associates to build accountability, promote continuous learning, and support business objectives.
• Ensure compliance with company policies, ethical standards, and support a positive work environment aligned with Walmart values.

What you'll bring:

• Proven experience in quality assurance management, including developing and implementing quality control processes and programs.
• Strong leadership skills with the ability to mentor, train, and develop team members effectively.
• Expertise in data analysis, root cause analysis, and corrective and preventive actions (CAPA) to drive continuous improvement.
• Proficiency in managing supplier quality and new product development quality standards.
• Excellent communication skills to collaborate with stakeholders and deliver actionable feedback.
• Knowledge of quality management systems, risk analysis, and key performance indicators (KPIs).
• Commitment to ethical standards, integrity, and supporting organizational values.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business, Communications, Education, Engineering, or related field and 2 years’ experience in training, quality, product development, or related area OR 4 years’ experience in training, quality, product development, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Customer Service, Human Resources, Sales, Training and Development, Training and Facilitation

Masters: Business Administration

Primary Location...

1700 Se 5th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.