Residential Medication Services Manager

Residential Medication Services Manager

Job Overview

Location: Primary location will be at our Lloyd Corporate Plaza, however, this position will float to residential facilities when needed.

Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.

Salary Range: $87,921.60 - $94,173.70

The Medication Services Manager provides leadership and oversight for medication services across residential treatment programs. This position ensures compliance with regulatory requirements, supports quality medication administration practices, oversees medication services staff, and drives continuous improvement in medication-related systems and processes. The role collaborates closely with clinical, operational, insurance, and pharmacy partners to support safe, effective, and person-centered care.

 

This position must understand, appreciate, and respect the differences within our Cascadia community.   As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches and helps create a work environment of acceptance.

 

Essential Duties

 

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.  Management reserves the right to modify, add or remove duties as necessary. 

 

General:

·       Direct and oversee medication services across licensed residential programs to ensure safe, accurate, and timely medication administration in compliance with physician orders, Oregon Administrative Rules, agency policies, and best practices.

·       Manage medication services operations, including medication room oversight, medication administration workflows, staffing coordination, and service delivery effectiveness.

·       Develop, implement, and maintain quality assurance processes, including audits of Medication Administration Records (MARs), electronic health records (EHRs), medication rooms, and related documentation to ensure regulatory compliance and continuous improvement.

·       Establish and maintain systems that support efficient medication management, operational consistency, documentation accuracy, reporting, and regulatory adherence across residential programs.

·       Serve as the primary liaison with pharmacy partners, coordinating complex refills, medication changes, and other medication-related issues to ensure continuity of care.

·       Promote and integrate evidence-based practices, including trauma-informed care, harm reduction principles, and motivational interviewing, within medication services and residential support operations.

·       Partner with organizational leadership to support program development, operational improvements, service enhancement initiatives, and strategic growth opportunities.

·       Apply Feedback Informed Treatment (FIT) practices as part of service delivery team and in alignment with Cascadia and program’s current level of FIT implementation.

 

Regulatory & Compliance: 

·       Comply with laws, regulations, policies, and procedures under which the program and company operate.

·       Follow state and federal regulations regarding drug storage, security, and disposal.

·       Comply with and manage relevant Contracts, Memorandum of Understanding (MOU), and Grants.

·       Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.

·       Maintain accurate and up-to-date documentation that ensures compliance with all agency policies and procedures and local, state, and federal regulations, and billing requirements. 

·       Adhere to mandatory abuse reporting laws and HIPAA requirements.

·       Understand safety regulations and evacuation procedures; participate in regular safety drills in compliance with

program policies and procedures.

·       Complete assigned employee training in compliance with program and company requirements.

·       Provide guidance, support, and training to staff in alignment with company mission and values.

·       Participate in all scheduled staff meetings, supervision sessions, and other departmental and company meetings.

 

Supervisory Oversight:

·       In collaboration with program leadership, determine staffing requirements, recruit, hire, and train staff in a manner that supports Cascadia’s mission and maintains strategic growth.  

·       Facilitate multidisciplinary staff meetings and training with program to discuss safety concerns, crisis management, complex client needs and risks and critical incidents.

·       Provide consistent supervision and support to Medication Services Coordinators and residential medication administration staff, providing leadership, guidance, training, and performance oversight.

·       Ensure completion of personal and team documentation as required by assigned programs.

·       Establish work plans and priorities for staff members, assess the progress of staff members. 

·       Ensure completion of administrative tasks per organizational policies and procedures.

·       Promote and ensure completion of annual training requirements.

·       Demonstrate commitment to continuing professional development.

 

Leadership:

·       Take the initiative in thought leadership, innovation, and creativity.

·       In collaboration with leadership team develop, review and revise clinical guidelines and operational workflows; as well as set annual goals and objectives aligned with Cascadia’s mission. 

·       Create, model, and maintain a work culture that supports Cascadia’s Values.

·       Attend and participate in all meetings assigned, including but not limited to staff and team meetings, consultations with staff, individual and group supervision.

·       Develop and maintain strong relationships with internal and external customers to promote quality and efficiency in Cascadia operations.

·       Perform other duties as assigned.

 

Qualifications

 

Education:

Required:

Bachelor’s degree in a behavioral science field from an accredited institution OR two years of full-time professional experience providing direct services in a social service setting. Must meet Oregon Administrative Rules (OARs) to be credentialed as a Qualified Mental Health Associate (QMHA). Certification must remain current and in compliance with OARs through MHACBO.

Experience:

Required:

Minimum five years of experience in community mental health or related field. 3 years clinical experience providing community behavioral health services AND a minimum of 2 years staff supervisory experience

A minimum of two years of medication administration.

Preferred:

A minimum of one year coordinating residential medication services and medical care coordination is preferred.

Experience working closely with or in medical insurance companies is preferred.

 

Specialized Knowledge, Skills, and Abilities:

Thorough understanding of safe medication handling, storage, tracking, and day-to-day administration procedures in healthcare or residential settings.

Skill in managing crisis situations, handling medication discrepancies, and supporting residents transitioning to less restrictive environments.

Understand the unique clinical needs of individuals served with complex medical conditions.

Understand the recovery model, motivational interviewing, illness management and recovery, evidence-based practices, and strength-based case management philosophies and strategies.

Operate computer hardware and software at a level needed to effectively perform job functions.

 

Other:

Possess a valid driver’s license, three-year driving history, clean driving record, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course.

Must have the ability to travel to multiple locations throughout the Multnomah, Clackamas, and Washington County areas.

 

Must have the ability to perform CPR and properly use AED equipment. BLS certification training will be provided within the first 60 days of hire for client-facing staff, and CPR certification training will be provided within 120 days for all other staff. Certification must remain current.

 

Core Competencies

 

Teamwork:

Contribute to a culture that promotes cooperation, respectful communication, and mutual trust. Collaborate across interdisciplinary teams by working together and sharing ideas, skills, and knowledge to achieve common goals. Foster environment that fuels creativity by combining differing perspectives and experiences to generate innovative solutions.

 

Ethics, Values, & Integrity:

Maintain a respectful work environment where decisions are transparent and objective. Hold yourself and Cascadia Health accountable for their actions while contributing to a positive organizational culture.

 

Emotional Awareness:
Understand and manage one’s own emotions while respecting varied emotional expressions and communication styles of others. This includes recognizing the varied ways emotions can influence thoughts and behaviors and adapting interactions to enhance interpersonal effectiveness and self-awareness.

 

Culture:

Positively contributes to a work environment that values all individuals. Evaluate social situations to determine what is expected or required to recognize the feelings and intentions of others.

 

Safety:

Actively contribute to the safety and welfare of the Cascadia community through prevention, education, and awareness. Participate in and promote a work environment that identifies and prevents workplace safety issues.

 

 

 

Leadership Competencies

Vision & Purpose:

Provide a sense of direction and purpose that inspires individuals and teams to achieve positive impacts. Empower and build a team where everyone thrives, is engaged, and is invested in the Cascadia community and culture.

 

Team Building:

Form positive and cooperative teams that stay together, work together, and achieve together. Foster interactive, supportive, and high-functioning teams through open communication, recognition and appreciation, collaborative problem-solving, and continuous learning.

 

Working Conditions

 

This role is centered on direct care for IWS and community engagement, it is designed for in-person work and does not include hybrid or remote work options.

 

Work is performed in the community, in clinic environments, and participants’ home.  There is regular exposure to the elements and moderate physical and environmental demands associated with this position.  The work involves addressing new and unusual circumstances, requiring flexibility in time management and exercising sound judgement.

Cascadia is an Equal Opportunity Employer. If you need assistance or an accommodation due to a disability, you may contact us at 503.963.7654.

Employees are responsible for obtaining and maintaining all licenses, certifications, registrations, and other credentials required for their position. Required credentials must remain active and in good standing as a condition of employment. Candidates are encouraged to familiarize themselves with any applicable credentialing requirements, including associated fees and renewal or maintenance obligations, prior to applying.

Benefits

We offer generous benefits for our full-time and part-time employees (20 hours + pro-rated) including:

• Generous Paid Time Off Package - Full-time employees earn 6 weeks of PTO in their first year!
• Medical and Dental Coverage (begins 1st of the month following hire date)
• VSP Vision Discount Plan
• 403(b) Retirement Plan - Eligible after 60 days with immediate 100% vesting and a 1-to-1 company match up to 3% per pay period, plus the opportunity for an additional discretionary contribution (up to 5%) at the end of the fiscal year.
• Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
• Short-Term Disability, Long-Term Disability, and Life Insurance
• Paid Bereavement and Jury Duty Leave
• Length of Service Award
• Voluntary Life Insurance
• Supplemental Insurance
• Student loan forgiveness options

Wellness Benefits:

• Employee Assistance Program (EAP)
• Bike to Work Reimbursement

Starting Rate Range in USD ($)

$86,166.30 - $92,321.64