People Operations Manager

📍London, Hybrid

At Perkbox, we are on a mission to improve lives by transforming how companies support their people. Through our all-in-one platform, we deliver meaningful benefits, recognition, and wellbeing solutions that make a real difference to employees every day. But it starts with our own people.

We're building a culture that reflects what we offer: one that prioritises wellbeing, celebrates impact, and empowers growth. If you're excited by purpose-driven work, fast-paced growth, and creating better employee experiences at scale, you'll fit right in.

As we continue to grow, we're looking for an experienced People Operations Manager to join our team in London (Holborn). Reporting to the Head of People, you'll be at the heart of the employee experience, ensuring our people processes, payroll, systems and workplaces run smoothly across the UK, Bulgaria and Australia.

This is a highly visible role with genuine ownership, where you'll work closely with leaders across the business, drive operational excellence, and help create an environment where our people can do their best work.

Responsibilities

Employee Lifecycle

• Own onboarding administration from offer acceptance to probation completion, partnering with Talent Acquisition and People Partners.

• Prepare employment contracts and contract changes in line with UK, Bulgarian and Australian legislation.

• Manage offboarding, aligning Finance, IT and GRC teams and meeting all local requirements.

Payroll

• Own end-to-end payroll across the UK, Bulgaria and Australia, working with Finance and external providers as required.

• Review and validate starter, leaver and change submissions before sign-off.

• Coordinate benefits enrolment and process related payroll updates accurately.

Data Integrity & Reporting

• Maintain accurate employee data throughout the lifecycle.

• Audit data regularly, identify inconsistencies and implement fixes to prevent recurrence.

• Support reporting and provide people data for monthly dashboards and business insights.

Automation, AI & Process Improvement

• Identify opportunities to automate manual People Operations processes.

• Use AI tools responsibly to improve efficiency and accuracy without compromising data security.

• Document and continuously improve people processes as we scale.

Compliance & Regulatory Affairs

• Ensure compliance with right-to-work, visa and employment legislation across all regions.

• Partner with employment lawyers, suppliers and internal stakeholders to meet these obligations.

• Monitor employment law changes and update processes accordingly.

• Support internal and external audits alongside our GRC team.

Facilities Management

• Own the day-to-day office experience across our hubs, creating spaces where people enjoy working together.

• Act as Health & Safety lead, keeping documentation and certifications compliant and up to date.

Employee Support & Experience

• Be a trusted contact for employee queries, providing clear and timely support.

• Partner with the People team on office events, wellbeing initiatives and culture programmes aligned to our values.

Skills and experience we are looking for:

• Proven team lead or management experience in People- or HR Operations, managing a small team.

• Payroll experience, ideally across multiple countries and with Finance or external providers.

• Strong knowledge of employment compliance and HR administration best practices.

• Exceptional attention to detail and the ability to spot issues early.

• Experience managing suppliers, contracts or workplace services.

• Strong HRIS and spreadsheet skills and confidence working with data.

• Excellent communication skills and the ability to build credibility at all levels.

• Strong organisational skills and the ability to manage multiple priorities with minimal supervision.

What's in it for you?

• The opportunity to shape people operations across several locations.

• Hybrid working, with 2-3 days per week in our Holborn office.

• Private healthcare.

• Health cash plan.

• Pension scheme.

• 28+ days annual leave, plus bank holidays.

• A collaborative culture focused on wellbeing and growth.

Interview Process

• Online interview with the Senior Talent Advisor

• Online interview with the Head of People and Head of Talent Development

• In-person meeting with the Head of People and Senior People Director

Diversity & Inclusion

At Perkbox, we are committed to being an inclusive employer and creating a fair workplace for all. We welcome applications from all backgrounds, circumstances, ages, disabilities, ethnicities, religions or beliefs, gender identities and sexual orientations. We offer reasonable adjustments during our hiring process — just let us know and we’ll make it work for you.