Claims Team Manager - Property Field

Description

Property Field Claims Team Manager

 

Lead the people who show up when a customer's home is damaged

 

When a storm hits or a pipe bursts, your team is the face of Liberty Mutual. As a Claims Team Manager in Property Field, you coach a team of 8+ claims representatives who investigate and resolve first party residential claims. They help people at some of the hardest moments of their year. You help them do it with skill, empathy and care.

 

You won't just manage a queue. You will build a team that delivers a differentiated customer experience, grow talent you helped select and spot problems before they repeat. You will do it with the backing of a company that has consistently outpaced the industry in year over year growth. 

 

**Please note: due to end-of-year FTO and the upcoming holidays, hiring timelines may move slower than usual during this period. We appreciate your patience and ask that you expect some delay in hearing back.**

 

This position will lead a group split between Seattle, Washington and Phoenix, Arizona.  Ideal candidate will reside in Mountain or Pacific time zones and travel is required.

 

What you'll do

• Lead and develop a team of representatives and specialists who resolve claims accurately, on time and to a high standard, including high exposure and complex cases.
• Create opportunities for your direct reports to stretch, grow and build new skills.
• Help select top talent, then keep them engaged with steady coaching, recognition and rewards that reinforce great service.
• Build empathy and passion for the customer experience so your team meets or exceeds what customers expect.
• Review your team's work to confirm reserves are set adequately and customer expectations are surpassed.
• Analyze problem trends, act to stop them from recurring and escalate when the situation calls for it.
• Champion a culture that looks for better, faster and simpler ways to get work done.
• Step in to resolve customer complaints, problems and coverage questions your team can't settle on its own.
• Partner with policyholders, the business community, governmental agencies and internal teams to meet regulatory and company standards.
• Advocate for your business goals and keep them aligned with the broader claims function.

Ideal Experience Includes:

• 4+ yrs experience in Property Claims 
• Leadership: 2+ years experience in leading and coaching teams by giving clear feedback, coaching one‑on‑one, and helping people grow; 
• Leading change and culture: experienced at guiding teams through transitions, promoting a growth mindset, and building a positive, accountable team culture that encourages learning and continuous improvement.  

Why this role:

You’ll join a team with a clear focus on putting people first. Here, claims leaders shape how customers experience protection when they need it most. If you want to lead a team that makes a real difference in people's lives, we'd like to meet you.

Qualifications

• Supervisory, organizational and interpersonal skills.
• Comprehensive knowledge of legal liability, general insurance policy coverage and the State`s Tort Laws.
• Licensing required in some states.
• 5-7 years directly related work experience, Bachelor`s degree preferred.

 

Employees may apply for a new role after completing 12 months of employment in their current position.

 

Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines.  For country-specific details, please consult your local recruiting / HR team.

Travel

25%