WELLNESS ATTENDANT

Description

The Wellness Center Attendant is primarily responsible for a variety of clerical duties and customer service including sales, data entry, communication, billing, and collections, and overall membership account management. The Attendant is responsible for cleaning and general/preventative maintenance of fitness equipment, facilities, and pool area. Attendant is also responsible for pool monitoring, chemical checks, and mechanical room readings. Attendants must also be able to monitor members to ensure compliance with Wellness Center policies and instruct members on proper use of equipment and basic exercise fundamentals and providing suggestions for form correction.

Essential Functions:

• Ensures the Wellness Center fitness equipment, group exercise equipment and pool equipment is clean, well maintained and in working order.
• Ability to use basic tools such as a pipe wrench, hammers, screw drivers, open ends, crescents, allen wrenches, pliers, and ratchet.
• Sometimes apply silicone, water, and oil-based lubricants.
• Responsible for restocking and cleaning fitness equipment and machines as well as general housekeeping duties for all Wellness areas.
• Collects and records money from clients and guests and manage membership agreements.
• Handles communication including calls, faxes, and memberships for corporate account holders.
• Manages company accounts.
• Reconciles the cash drawer.
• Monitors check-ins.
• Filing and record keeping.
• Data entry including membership sales, suspensions, and account closures.
• Printing and handling of monthly billing.
• Provides orientation to clients and guests as well as educate members on health and fitness related topics
• Responsible for creating signs, brochures, publications, flyers, and other internal and external marketing advertisements.
• Monitors clients and members for safe operation of exercise equipment.
• Enforces rules and regulations of the gym, pool, and group exercise room.
• Handles customer complaints and works to maintain excellent customer service.
• Answers phones and calls members for account updates, past due accounts, credit card declines, and membership renewals.
• Performs pool chemical checks as needed.
• Adjusts pool chemicals as needed. Handling of corrosive, irritant and neutral chemicals.
• Works on delinquent lists.
• Works on credit card decline lists.
• Submission of corporate invoices.
• Administer emergency first aid and wrap procedures, treat minor chronic disabilities, or refer injured individuals to physician.
• Patrolling satellite facility or using security system to monitor building areas and access points for any suspicious activity. If there are any security issues s/he is responsible for contacting law enforcement by dialing 911.
• Complete projects and perform other job duties as assigned.

Education and Training Requirements:

• High School Diploma/GED Some college background preferred.
• Heartsaver certification within 90 days.
• Successful completion of basic swimming and water rescue examination administered by Gila Regional Medical Center within 90 days of hire if employee will be monitoring the pool area during open pool times.
• Bilingual in Spanish preferred but not required.
• Background in some sort of fitness, sports, health, or wellness related activity or work preferred not required.
• Experience working with the public.
• Experience with computers and office equipment.
• Experience with standard gym equipment including cable machines, treadmills, bikes, free weights, etc.