Veteran Services Officer

The Veteran Services Officer oversees the operations and administration of Mono County's Veterans Service Office, providing leadership and direction for programs and services that support veterans, their dependents, and survivors. This position is responsible for managing staff, coordinating the delivery of federal, state, and local veterans' benefits and services, and ensuring compliance with applicable regulations and program requirements. The Veteran Services Officer also assists with complex benefits claims, develops partnerships with government agencies and community organizations, and leads outreach and education efforts throughout Mono County. The position monitors program performance, maintains reporting and workload data, and provides recommendations to County leadership to support effective service delivery and maximize available funding.

To view the full job description, click here.


About the Department

Mono County is committed to supporting the well-being of its veteran community by connecting veterans, their families, and survivors with the benefits, resources, and services they have earned. The Veterans Service Office provides assistance with federal, state, and local veterans' benefits, including claims preparation, application support, referrals, and advocacy. Through partnerships with the U.S. Department of Veterans Affairs, CalVet, Veterans Service Organizations, and local community providers, the office works to ensure veterans throughout Mono County have access to meaningful support and resources. Services include office-based assistance and scheduled outreach to communities throughout the County.

Ideal Candidate

The ideal candidate is an experienced and service-oriented professional with strong leadership, program administration, and organizational skills. This individual has knowledge of veterans' benefits programs and the claims process, along with the ability to oversee program operations, ensure regulatory compliance, and guide staff in delivering effective and responsive services. The successful candidate demonstrates sound judgment, professionalism, and compassion when working with veterans, dependents, and survivors, including individuals navigating complex or sensitive circumstances.

The ideal candidate is also an effective communicator and relationship builder who can establish productive partnerships with federal and state agencies, community organizations, and County departments. Strong skills in staff supervision, case management, reporting, and program performance monitoring are important, as is the ability to coordinate outreach and education efforts across Mono County's geographically diverse communities. Experience in veterans' services, social services, or public administration is highly desirable.

Mono County is a rural region with a community of approximately 13,000 residents, located on the eastern side of California’s Sierra Nevada Range. Known as “California’s Great Beyond,” this natural playground offers a wide range of amenities and activities, making it an ideal place to live and work.

Mono County, California's Great Beyond

Dramatic mountain boundaries enclose more than 3,000 square miles of diverse landscapes, including forests of Jeffrey and lodgepole pine, junipers and aspen groves, hundreds of lakes, alpine meadows, streams and rivers, and sage-covered high desert. The County is conveniently accessed by the state-designated Scenic Byway, U.S. Highway 395, and is serviced by Mammoth Yosemite Airport, providing commercial air service to Los Angeles, San Francisco, Orange County, and San Diego.

Mono County, California’s Eastern Sierra

With serene natural beauty, year-round recreational activities, safe communities, and a wide variety of lodging, restaurants, cafés, and shops, Mono County is an ideal place for those who enjoy fresh air, clean water, snowboarding and skiing, biking, and paddling a kayak along the shores of Mono Lake. For more information, please visit the County of Mono’s website at www.monocounty.ca.gov.

• Retirement: CalPERS retirement and 457/401(a) Plans available.
• Medical: CalPERS health plans
• Dental & Vision
• Generous vacation and sick pay
• Discounted gym membership

Click the benefits tab to see full details.TRAINING AND EXPERIENCE

Any combination of training and experience which would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

• Bachelor’s degree in public administration, social work, or related field.
• Several years of experience in veteran services, social services, or public administration.
• County Veteran Service Officer certification preferred or required within timeframe.
  
  

TYPICAL PHYSICAL REQUIREMENTS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds. Ability to operate an automobile. Reasonable accommodation will be made for individuals on a case-by-case basis.

TYPICAL WORKING CONDITIONS

Work is performed in an office environment; occasional driving to different locations throughout the County; frequent contact with other staff and the public.

SPECIAL REQUIREMENTS

• Possession of a valid driver's license.
• Must obtain and maintain VSO certification per CalVet requirements