Front Desk Executive

The Headhunter LTD Albania, a daughter company of The Headhunter Group, has been entrusted by a leading company in the real estate sector to identify a professional and customer-oriented Front Desk Executive to join its Sales team in Durrës.

As the first point of contact for visitors and prospective clients, the Front Desk Executive will play an important role in creating a welcoming and professional experience at the Sales Centre, while ensuring smooth daily reception operations and providing essential support to the sales team.

Key Responsibilities

• Welcome and assist visitors and prospective clients, ensuring a professional and positive first impression.
• Register new visitors, identify their needs and direct them to the appropriate Property Advisor.
• Manage incoming telephone calls, respond to general inquiries and transfer calls to the relevant sales representatives.
• Provide basic information about real estate projects, property availability and payment plans.
• Assist customers with the signing and collection of sales agreements.
• Maintain accurate visitor records, telephone logs and daily traffic reports.
• Coordinate visitor flow and maintain records of Real Estate Agents visiting the Sales Centre.
• Collect customer feedback and communicate relevant information to the sales team.
• Ensure the reception area is organized, presentable and supplied with relevant promotional materials.
• Support customer registration during property launches, promotional activities and special events.
• Maintain the staff attendance logbook and complete assigned administrative tasks within deadlines.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communication or a related field is an advantage.
• Previous experience in Front Desk, Reception, Customer Service or Administrative Support roles.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and a professional approach to client interaction.
• Good organizational skills and attention to detail.
• Ability to multitask and manage different requests in a fast-paced environment.
• Good command of English; knowledge of additional languages is an advantage.
• Good knowledge of MS Office and general administrative tools.
• Presentable, approachable and proactive personality.

What We Offer

• The opportunity to join an established company in the real estate sector.
• A professional and dynamic working environment.
• The opportunity to develop customer service and administrative skills.
• Direct interaction with clients and collaboration with an experienced sales team.

If you enjoy interacting with people, creating positive customer experiences and being at the centre of daily business operations, we would be happy to hear from you!

Our client is an Equal Opportunity Employer and welcomes applications from all qualified individuals regardless of gender, nationality, age, religion, or background.

You can click the link apply!