- Location
- Buenos Aires (Alem), Argentina
- Type
- Full-time
- Department
- Operations
- Experience
- 2+ years
- Source
- Workday
Description
Customer Care Operations Supervisor | Advanced English Required
We are looking for a Customer Care Operations Supervisor to lead a team within our Global Capability Center.
Key responsibilities
- Lead, coach, and develop a customer care team.
- Monitor KPIs related to quality, productivity, attendance, and SLAs.
- Manage performance, escalations, and operational issues.
- Identify root causes and implement improvement plans.
- Participate in meetings with U.S.-based clients and stakeholders.
- Prepare and present operational reports.
Requirements
- 2+ years of experience leading Customer Service, Contact Center, BPO, Banking, or Insurance operations.
- Experience managing teams, KPIs, SLAs, quality, and productivity.
- Strong analytical, coaching, and communication skills.
- Excel and reporting knowledge.
- Advanced or bilingual English, C1/C2, is mandatory.
Experience in insurance, mortgage servicing, financial services, or shared services is preferred.
The interview process and daily interactions will be conducted in English. Please submit your CV in English.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
For information regarding the collection, use, and protection of your personal information, please review our Privacy Notice available at Assurant Careers Privacy Notice.
Skills
ExcelCustomer Service